Philips · 16 hours ago
Customer Success Manager (Raleigh/Durham)
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$113K/yr - $180K/yr
5+ years expPhilips is a health technology company dedicated to improving access to quality healthcare. The Customer Success Manager will oversee the lifecycle of strategy and execution for strategic partnerships within the Hospital Patient Monitoring ecosystem, ensuring customer adoption and optimizing monitoring solutions.
B2BConsumer ElectronicsElectronicsLightingWellness
No H1B
U.S. Citizen Only
Responsibilities
Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem
Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders
Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components
Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account
Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, and transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption
Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations
Qualification
Required
5+ years of experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar
Hospital healthcare or med device industry experience is required
Strong executive influence and cross-functional leadership
Knowledge of tools such as Salesforce to evaluate, manage and present KPIs out to leadership
A deep understanding of hospital networks and workflows
You have a bachelor's or master's degree in business administration, Customer Relationship Management (or equivalent) or 9 + years in a similar role
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
You're an excellent written and verbal communicator, with proficiency in developing presentations and reports
Preferred
Hospital patient monitoring knowledge is highly preferred
A current Gainsight certification is a plus
Benefits
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Company
Philips
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.23BKey Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M
Leadership Team
Neil Mesher
CEO and SVP, UK and Ireland
Recent News
2026-01-22
2026-01-22
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