Aqueduct Technologies, Inc. · 21 hours ago
Technical Strategic Partner
Canton, MA
Full-time
Hybrid
Senior Level
$80K/yr - $100K/yr
5+ years expAqueduct Technologies, Inc. is seeking a Technical Strategic Partner (TSP) to serve as a senior technical and strategic advisor to their customers. The TSP will focus on long-term technical alignment, architectural oversight, and strategic guidance to ensure that Aqueduct’s solutions evolve with the customer’s business objectives.
Information ServicesInformation TechnologySoftwareTelecommunications
Responsibilities
Lead with accountability, integrity, and transparency in every customer interaction
Build and sustain trust through proactive communication, empathy, and technical credibility
Foster long-term relationships focused on partnership, not just support
Develop a deep understanding of the customer’s business objectives, technical environment, and long-term roadmap
Provide guidance on architecture, scalability, risk, and modernization opportunities
Act as a trusted advisor on evolving technologies and industry best practices relevant to the customer
Partner with the Customer Success Manager to align technical strategy with business goals
Lead or participate in regular strategy and roadmap discussions with customer stakeholders
Identify gaps, risks, and opportunities where Aqueduct can provide additional value
Conduct regular technical health reviews, ensuring infrastructure, systems, and platforms remain secure, stable, and aligned with best practices
Proactively introduce new capabilities, services, or solutions that align with customer needs
Help customers understand how to get the most value from their existing Aqueduct investments
Support renewal and growth conversations through technical insight and strategic alignment
Serve as the technical voice of the customer internally
Collaborate with sales, services, and engineering teams to ensure customer needs are understood and addressed
Help shape account plans and long-term engagement strategies
Partner with the NOC, Service Desk, and Engineering teams to ensure seamless service delivery
Review and interpret performance metrics, incident trends, and service data to identify systemic improvement opportunities
Ensure managed services are aligned with contractual obligations, SLAs, and Aqueduct’s operational standards
Participate in incident postmortems to provide technical insight and identify preventive measures
Identify and champion best practices that enhance the customer experience
Recommend enhancements to Aqueduct’s service offerings based on customer feedback and observed needs
Stay current with emerging technologies, frameworks, and industry trends to ensure customers remain competitive
Participate in the evolution of Aqueduct’s Managed Services portfolio by sharing field insights and success stories
Qualification
Required
Bachelor's degree in a related field or equivalent experience
5+ years of experience in progressive IT roles spanning technical consulting, solutions engineering/architecture, or technical account management within an MSP/VAR or complex B2B environment
Demonstrated success serving as a trusted technical advisor to multiple accounts
Experience partnering with Customer Success, Service Delivery, and Sales to support renewals/expansion through technical insight
Strong working knowledge across Microsoft 365, Azure, networking, virtualization, and cybersecurity
Familiarity with managed service frameworks (ITIL, NIST, or equivalent)
Experience with account planning, technical roadmap development, and IT operations/service alignment (including SLA awareness and incident trend review)
Ability to own the technical success and satisfaction of assigned customers, ensuring that Managed Services engagements deliver measurable value and drive continuous alignment between technology and business outcomes
Preferred
vCISO-style advisory experience is a strong plus
Company
Aqueduct Technologies, Inc.
Aqueduct Technologies is an information technology company providing enterprise networking services.
51-200 employees
H1B Sponsorship
Aqueduct Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Manak Ahluwalia
President and CEO
Recent News
2024-04-06
2024-02-16
Company data provided by crunchbase