Insight Global · 7 hours ago
Telecommunications Engineer
Hiram, GA
Contract
Hybrid
Mid Level
$50/hr - $53/hrInsight Global is seeking a Telecom Technician to join their team, responsible for the daily operation of primarily all Avaya telephone equipment. The role involves providing technical support and maintenance for telecommunications services, managing system changes, and supporting the transition to a new voice platform.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Support and management of the primarily Avaya platforms and adjuncts
Monitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring
Troubleshooting of hardware, software, or circuit issues to ensure system performance
Strong troubleshooting skills and ability to gather call traces and analysis for issue resolution
Daily systems review to monitor capacities, alarms and overall health
Ticket management -- requests, break fix, enhancements
Consult with end users to gather, requirements for requests or projects and determine best solution within platform capabilities
Recommend, develop, and implement solutions based on business requirements
Provides support to other teams on change tickets
Use of Microcall call detail reporting systems for company and assist users with reports and support on investigations as necessary
Perform call management functions including re-routing of calls as necessary due to business requirements or emergencies or implementing business continuity
Coordinate with telecommunication carriers and service providers to ensure system performance and support, including escalation of trouble tickets
Configure and maintain patch panels, and various analog, digital, and VoIP signaling systems
Able to provide after hours and weekend support for planned upgrades / maintenance and emergencies
Create, maintain and update accurate technical documentation
Participate in on call rotation for support of issues and business continuity
Support, ticket management, troubleshooting, change management and overall support of the VoIP network
Qualification
Required
Support and management of the primarily Avaya platforms and adjuncts
Monitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring
Troubleshooting of hardware, software, or circuit issues to ensure system performance
Strong troubleshooting skills and ability to gather call traces and analysis for issue resolution
Daily systems review to monitor capacities, alarms and overall health
Ticket management -- requests, break fix, enhancements
Consult with end users to gather, requirements for requests or projects and determine best solution within platform capabilities
Recommend, develop, and implement solutions based on business requirements
Provides support to other teams on change tickets
Use of Microcall call detail reporting systems for company and assist users with reports and support on investigations as necessary
Perform call management functions including re-routing of calls as necessary due to business requirements or emergencies or implementing business continuity
Coordinate with telecommunication carriers and service providers to ensure system performance and support, including escalation of trouble tickets
Configure and maintain patch panels, and various analog, digital, and VoIP signaling systems
Able to provide after hours and weekend support for planned upgrades / maintenance and emergencies
Create, maintain and update accurate technical documentation
Participate in on call rotation for support of issues and business continuity
support, ticket management, troubleshooting, change management and overall support of the VoIP network
Preferred
Previous working understanding of Cisco Call Manager and Cisco Unity
iPhone Rollout to an Enterprise environment
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
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