NVA General Practice · 11 hours ago
Client Services Representative
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $26/hrNVA General Practice is seeking a Client Service Representative who will serve as the first point of contact for clients visiting or calling the practice. The role involves providing excellent customer service, managing client communications, and ensuring the smooth operation of the front desk area.
HospitalMedicalPetVeterinary
Responsibilities
Provide excellent customer service – Greeting and assisting clients in person, phone, email and text message. Helping them check in, out, and answer any questions. Process payments and refunds
Takes and Relates Messages accurately and comprehensibly – The CSR is a point of communication between Clients and Doctors and assistants. It is of great importance to accurately relay these messages professionally and with proper grammar and medical terminology
Understands what task must be prioritized – Prioritizing is a key and essential part of the job. Clients are reaching out through various methods of communication with different concerns reasons
Refrains from excessive conversation that distracts from the task at hand – You are in the eye of the public and must maintain proper professional conversations at all times
Ability to maintain a positive, cooperative relationship with coworkers and clients – The job duties and tasks can be stressful and might build up stress over time. Maintaining positivity will help you and the others around you. Gives respect to coworkers even when busy or hectic. Treating client concerns with a proactive approach over a reactive one by full informing yourself of the situation or what has lead up to the concerns before arriving to a conclusion
Ensures daily checklist is completed, up to date and turns in checklists accordingly
Direct the flow of traffic to ensure appointments are running on time - Communicate with team and clients if running behind. Find solutions to minimize wait times for clients. Check on clients or calls observed to be waiting for extended periods of time
Has a strong working knowledge of Cornerstone - Ability to logically schedule appointments depending on patient needs. Must recognize gaps in the schedule and address them accordingly
Ability to bond with clients and patients – Clients look for a familiar friendly face especially when experiencing distress caused by their ill pet. The bond you create over time with patients and pets facilitates all transactions that have to take place
Implementing and ensuring all new and old policies/procedures are followed consistently. CSR must keep up to date and informed by talking to management, email and or Slack
Promoting the hospital’s vision statement
In charge of the hospital’s appearance to the public. (i.e., outside grounds, waiting room, retail area) Always concerned with practice appearance and promptly tends to any areas of concern
Qualification
Required
Excellent customer service skills – Greeting and assisting clients in person, phone, email and text message
Ability to process payments and refunds
Ability to take and relate messages accurately and comprehensibly
Ability to prioritize tasks effectively
Ability to maintain professional conversations at all times
Ability to maintain a positive, cooperative relationship with coworkers and clients
Ability to complete daily checklists and turn them in accordingly
Ability to direct the flow of traffic to ensure appointments are running on time
Strong working knowledge of Cornerstone
Ability to bond with clients and patients
Ability to implement and ensure all new and old policies/procedures are followed consistently
Ability to promote the hospital's vision statement
Concern for the hospital's appearance to the public
Benefits
Medical, Vision, Dental insurance
401(k)
Health Savings Account
Paid time off
Employee discounts
Allowances
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
Founded in 1996
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase