Dexian · 21 hours ago
Payment Operations Analyst
Pittsburgh, PA
Contract
Hybrid
Mid Level
$37/hr - $39/hr
4+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Payment Operations Analyst to support day-to-day portfolio administration and client service for institutional and corporate clients, managing workflows, operational incidents, and collaborating with cross-functional teams to improve client outcomes.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Arpit Rawal
Responsibilities
Manage client portfolio workflows, including onboarding tasks, administrative setups, and ongoing account updates in alignment with operating procedures
Monitor, investigate, and resolve operational incidents; coordinate triage, track root cause, and ensure timely remediation and client communication
Serve as a primary point of contact for client operational inquiries; provide responsive, professional support and escalate issues appropriately
Maintain accurate documentation and status tracking across client portfolios; prepare summaries and reporting for internal stakeholders and clients
Partner with cross-functional teams (e.g., Operations, Technology, Product) to streamline processes, reduce risk, and improve client outcomes
Prepare clear, concise materials and updates using Excel and PowerPoint; synthesize operational metrics and trends into actionable recommendations
Support control and risk practices by adhering to procedures, identifying process gaps, and contributing to continuous improvement efforts
Qualification
Required
4+ years of experience in banking and/or payments operations (client transaction flows, treasury/cash management, or related areas)
Demonstrated client or customer service experience, with strong communication and stakeholder management skills
Proven ability to troubleshoot and resolve operational issues under time pressure with attention to detail
Proficiency in MS Excel (e.g., data organization, basic formulas, pivot tables) and PowerPoint (e.g., structured reporting)
Strong organizational skills with the ability to prioritize multiple workstreams and meet deadlines
Preferred
FX exposure or experience (e.g., settlements, confirmations, funding, cutoffs, or operational flows)
Familiarity with incident monitoring tools, ticketing systems, or workflow management platforms
Experience collaborating with technology teams on incident remediation or process enhancements
SWIFT experience – Knowledge of ISO 20022 is a plus
Bachelor's degree
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase