Frankenmuth Insurance · 21 hours ago
Billing Services Associate
Frankenmuth, MI
Full-time
Onsite
Entry Level
1+ years expFrankenmuth Insurance is dedicated to providing exceptional service to policyholders and agents. They are seeking a Billing Services Associate who will handle inbound and outbound customer inquiries, analyze billing information, and ensure account integrity through various billing tasks.
Auto InsuranceInsurance
No H1B
Responsibilities
Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
Analyze billing system information to service our internal and external customers effectively and efficiently
Respond professionally to customer inquiries via phone, email, or letter
Billing system entry, as needed, to maintain account integrity
Handle inbound premium payments
Adhering to all compliance regulations and security policies
Review and issue premium refunds
Review and evaluate internal collection attempts and send to a third party collection agency
Daily/Monthly billing system reconciliation
Monitor accounts receivable balances
Performs other duties as assigned
Qualification
Required
Ability to multitask in a fast-paced environment
Team player able to develop strong internal working relationships and collaborate with peers on a daily basis
Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
Ability to research problems to resolve and make decisions
Take ownership of any follow-up work necessary to service customer
Ability to quickly learn and adapt to new software programs
Ability to maintain confidential and sensitive information
High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process
Company
Frankenmuth Insurance
Frankenmuth Insurance offers customized coverage for business, home, auto and life insurance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dawn Jaffray
President & COO, CFO
Erik Steenken
Vice President, Head of Surety
Recent News
2025-10-31
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