Hylant · 22 hours ago
Associate Client Service Manager - Personal Insurance
Cincinnati, OH
Full-time
Hybrid
Mid Level
3+ years expHylant is a full-service insurance brokerage dedicated to supporting Japanese clients through its joint venture Hylant Toyotsu. The Associate Client Service Manager will provide high-level support to the Personal Lines team, managing new and renewal business placements and ensuring exceptional client service.
Insurance
No H1B
Responsibilities
Handle the full new business process, including preparing quotes, proposals, and binding coverage across multiple markets. Ensure accuracy, timeliness, and competitive options for clients
Review expiration lists and oversee renewal management preparation activities coordinating with appropriate service
Prepare insurance verification requests such as certificates of insurance or automobile identification cards and submit to the insureds
Process and submit client coverage change requests to the appropriate carrier
Policy cancellation processing
Assist in maintaining client information in agency management system(s) including data input, documentation upload, client information updates, policy details, document management, and other related information as requested
Maintain accurate client records and ensure compliance with company and industry standards
Understand clients’ insurance needs, explain coverage details, and provide insurance quotes tailored to their requirements
Respond promptly and professionally to incoming phone calls and emails on a daily basis
Claims Support: Assist clients throughout the claims process by offering guidance and filing notices of loss when necessary
Collaborate effectively within the Personal Insurance team to deliver exceptional client service. Build and maintain strong relationships with general agencies and markets to ensure competitive coverage options and smooth policy handling
Perform other duties and special projects as requested
Qualification
Required
High School Diploma or GED equivalent; some college level course work preferred
Three (3) or more years of personal lines insurance experience
Valid Property & Casualty License (or obtain license within 90 days of employment)
Proven demonstration of analytical and problem-solving skills
Excellent attention to detail
Exceptional oral and written communication skills, including listening, speaking and writing
Ability to work well in a team environment
Must be legally authorized to work in the United States
Preferred
CISR, INS or ACSR designation preferred
Possess bilingual skills with English and Japanese languages (preferred)
Intermediate Microsoft Office skills (Excel, Word, PowerPoint, PDF and Outlook)
Company
Hylant
Hylant is a full-service insurance brokerage.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Dale
Chief Financial Officer
Carman Baines
Client Executive
Recent News
2025-03-29
2025-03-14
Captive Insurance Times
2024-05-24
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