Fresenius Medical Care · 1 day ago
Director Operations Chronic
Worcester, MA, USA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expFresenius Medical Care is a leading healthcare company focused on providing high-quality dialysis services. The Director of Operations Chronic will oversee the operations of multiple dialysis facilities, ensuring compliance with regulations while maintaining profitability and delivering exceptional patient care.
BiotechnologyHealth CareMedical Device
Responsibilities
Directs and oversees the dialysis business of the 6-10 assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company. Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives. Implements facility-specific and area quality goals and action plans in order to achieve FMS quality standards
Provides leadership, support and guidance to facility management including clinical and technical managers and other support
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent
Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR
Ensures and promotes the development of the area management team/succession planning through coaching, training and leadership development
Ensures a strong and robust communications process between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support staff within the area
Responsible for aggressively addressing and acting upon adverse events and action thresholds in area of responsibility
Collaborates with RVP to develop clinic budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines
Responsible for profit and loss management of each assigned facility/program including optimal performance of facility operations to achieve or exceed budgets and key performance indicators
Works closely with Managed Care department to increase the payor mix and to retain commercial patients
Manages the payroll and oversees facility expenses and accounts payable for the assigned area practicing cost containment strategies as appropriate
Reviews the balance sheet and income statement s regarding revenue growth and commercial payor mix on a frequent basis to understand the status of the business
Determines impact of proposed changes and identified improvements prior to implementation to ensure a positive effect
Accountable for implementing and driving the FMS Staffing and Medical Supply Models and other FMS business initiatives including the prompt implementation of corrective action plans for clinics with below threshold performance
Ensures efficient and economical performance in accordance with clinic operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives. Responsible for the implementation and achievement of the business plan and key performance indicators. Reviews analysis of performance including financial and productivity data for area with RVP and makes the appropriate changes in strategies, goals an objectives responding to current status and conditions. Coordinates and oversees all logistics associated with patient care within the assigned area
Ensures all employees receive the appropriate training and education according to FMS policies and procedures including ongoing compliance training
Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives. Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating Clinical Manager and staff relationships with physicians
Presides over facility Governing Body and maintains Administrative policy and procedure manuals
Collaborates with the General Manager, Group Vice President of Operations, and Regional Vice President of Operations when necessary to respond to Joint Venture (JV) opportunities, to identify merger and acquisition opportunities and to participate in the related activities as appropriate. This may include but is not limited to providing oversight of the JV operations; participating in o JV Board meetings and JV Management meetings assuming Board positions as needed, and taking the appropriate steps to ensure the JVs are in compliance with all pertinent company and regulatory requirements
Prepares reports and audits current procedures and processes to monitor efficiency of operations
Practices risk management strategies and collaborates with internal and external legal counsel as appropriate to resolve legal issues with goal of reducing company exposure
Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business. Utilizes current knowledge of FMCNA products, services and strategies to market the company and grow the business
Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities (Incenter, Inpatient, Home, Home Assist, CKD etc)
Responsible and accountable for facility maintenance of environmental integrity including safety of all facilities and water systems within designated area
Oversees Privacy and Security compliance according to the FMCNA and FMS Risk Management and Compliance requirements
Participates in all pertinent FMS training and development opportunities to grow and develop business knowledge, and skills and leadership competencies
Other duties as assigned
Qualification
Required
Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience
3 – 5 years of business operations management and leadership experience
Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills
Demonstrated practice of continuous quality improvement and relationship development
Excellent skills for team building, motivating employees, performance management and decision making
Company
Fresenius Medical Care
Fresenius Medical Care is a healthcare company that provides dialysis treatment for those with chronic kidney diseases.
10001+ employees
H1B Sponsorship
Fresenius Medical Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (14)
2022 (18)
2021 (10)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$758.43M2025-11-17Post Ipo Debt· $579.5M
2025-07-21Post Ipo Equity· $4.86M
2020-02-25Post Ipo Equity· $6.07M
Leadership Team
Helen Giza
Chief Executive Officer
Joseph Turk
CEO of Care Enablement and Member of the Management Board of Fresenius Medical Care
Recent News
2025-11-19
Company data provided by crunchbase