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Ultimate Staffing · 1 day ago

IT Help Desk Engineer â€" Hybrid Temp to hire

Troy, MI

Contract

Hybrid

Entry, Mid Level

$19/hr - $38/hr

Ultimate Staffing is seeking a highly skilled and service-oriented IT Help Desk Engineer who thrives on solving problems and supporting end users. This role involves providing Tier 1-2 technical support across multiple client environments, troubleshooting various technical issues, and ensuring strong client satisfaction.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Stefanie Rekuta

Responsibilities

Provide Tier 1-2 technical support to end users across multiple client environments

Troubleshoot issues related to:

· Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams admin)

· Windows desktop and server systems

· Active Directory / Azure AD user and group administration

· Endpoint security tools (AV, EDR, patching, security policies)

· Networking fundamentals (firewalls, VPNs, switches, wireless)

· VoIP systems and mobile devices

· Manage and update tickets in industry‑standard systems (ConnectWise, Autotask, etc.)

· Use RMM (Remote Monitoring & Management) tools for diagnostics and remediation

· Communicate solutions clearly without overwhelming non‑technical users

· Collaborate with team members to escalate issues and share knowledge

· Take ownership of issues from start to finish to ensure strong client satisfaction

Qualification

Microsoft 365Windows systemsActive DirectoryTroubleshooting skillsEndpoint security toolsNetworking fundamentalsRMM toolsVoIP systemsCommunication skillsCustomer-first mindset

Required

Provide Tier 1-2 technical support to end users across multiple client environments

Troubleshoot issues related to Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams admin)

Troubleshoot issues related to Windows desktop and server systems

Troubleshoot issues related to Active Directory / Azure AD user and group administration

Troubleshoot issues related to endpoint security tools (AV, EDR, patching, security policies)

Troubleshoot issues related to networking fundamentals (firewalls, VPNs, switches, wireless)

Troubleshoot issues related to VoIP systems and mobile devices

Manage and update tickets in industry-standard systems (ConnectWise, Autotask, etc.)

Use RMM (Remote Monitoring & Management) tools for diagnostics and remediation

Communicate solutions clearly without overwhelming non-technical users

Collaborate with team members to escalate issues and share knowledge

Take ownership of issues from start to finish to ensure strong client satisfaction

Strong troubleshooting skills across Microsoft and Windows environments

Ability to work under pressure and prioritize effectively

Excellent written and verbal communication skills

Customer-first mindset

Preferred

Previous IT help desk or MSP support experience preferred

Company

Ultimate Staffing

Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.

Founded in 1994

Orange, California, USA

501-1000 employees

http://www.ultimatestaffing.com/

Funding

Current Stage

Late Stage

Leadership Team

Lisa Marez

Partnership Director

Company data provided by crunchbase