Bronson Healthcare · 7 hours ago
Customer Service Associate- 40 hours weekly/Variable Shift- Battle Creek
Bronson Battle Creek
Full-time
Onsite
New Grad, Entry LevelBronson Healthcare is a compassionate organization seeking a Customer Service Associate to provide hospitality and assistance to patients, visitors, and staff. The role involves greeting individuals, screening for safety, and ensuring a clean and welcoming environment while collaborating with various departments for patient visitation.
Health CareHospitalMedicalNon ProfitPrimary and Urgent Care
Responsibilities
Greet, screen, and direct individuals entering the facility
Ask specific screening questions and provide visitor badges to proper location
Follow clinical practice guidelines to screen all customers entering the facility
Provide mask/face covering as needed
Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner
Provide general information as needed
Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior
Be able to access in-house patient names and room numbers through the use of an electronic medical record
Employee must be comfortable relating to diverse groups of people, have the ability to give instructions in a manner that assures complete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs
Partner with Bronson Security Department to oversee safety and security in assigned area
Responsible for monitoring security cameras and reporting concerns to the Security team
Monitor elevator and stairwell usage during security alarms or drills
Control visitor access to the hospital by determining reason for visiting and enforcing Bronson visitation guidelines
Frontline for help with infant/child security
Clean and sanitize workstation and supplies
Monitor waiting areas for cleanliness and orderliness. Pick up waiting areas as necessary and report any concerns as needed
Work as a team with nursing, security, and various other departments to facilitate patient visitation
Assemble/Break down chart packets
Answer phone within 3 rings and transfer calls to appropriate location
Answer Call lights
Control unit access
Other duties as assigned
Always use Bronson Standards for Excellence when dealing with internal and external customers
Qualification
Required
High school diploma or general education degree (GED) required
Some related Customer Service experience preferred
Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines
Work may include the operation of and full attention to a personal computer up to 80 percent of the time
Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects
Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior
Be able to access in-house patient names and room numbers through the use of an electronic medical record
Employee must be comfortable relating to diverse groups of people, have the ability to give instructions in a manner that assures complete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs
Preferred
Some related Customer Service experience preferred
Company
Bronson Healthcare
Bronson Healthcare is a not-for-profit, group healthcare organization that provides services ranging from primary care and emergency care.
Founded in 1900
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Manns
President & Chief Executive Officer
Recent News
2025-10-27
2025-10-20
Company data provided by crunchbase