Chase · 14 hours ago
Assistant Branch Manager - Operations Gulfgate -Houston, TX
2900 Woodridge Dr, Houston, TX, 77087, US
Full-time
Onsite
Entry, Mid Level
2+ years expChase is a leading financial services firm dedicated to helping clients achieve their financial goals. As an Assistant Branch Manager-Operations, you will collaborate with the Branch Manager to oversee branch operations, ensure compliance with banking regulations, and lead a team of Associate Bankers to provide exceptional client service.
BankingFinancial Services
Responsibilities
Manage and inspire our Associate Bankers to work as a team to deliver seamless service with care and sincerity, as well as coach them to understand our policies, procedures, products, systems, and banking transactions to ensure they succeed
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch and take charge of the branch's day-to-day operations, ensuring every client enjoys an exceptional experience and feels part of a dynamic community
Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions with clients, building trusted relationships
Strategically plan and manage staffing to adapt to the evolving needs of the branch and our clients, ensuring we are always ready to put the client first. Keep the branch team informed and aligned with branch priorities throughout the day when designated by the Branch Manager
Oversee every aspect of branch operations including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely
Engage clients with clear, polite communication to understand and help them, anticipating their needs. Resolve any issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures
Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night
Qualification
Required
You thrive in a fast-paced environment and are committed to doing what's right for both clients and colleagues, you inspire and lead others with your positive attitude
You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment
You successfully navigate and excel in branch audits, and take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently
You have a sharp ability to ask insightful questions, analyze situations, solve problems, and make sound decisions, while maintaining a keen eye for detail and staying organized to effectively manage multiple tasks
You have a strong passion for influencing and educating the branch team and partners, helping them stay connected and informed
You shine at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed
You have 2+ years of management experience or retail banking experience
You have a high school degree, GED, or foreign equivalent
You have the ability to work branch hours including weekends and evenings
Preferred
You have 1+ years of Associate Banker (Teller) experience
You have a college degree or military equivalent
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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