Numotion · 18 hours ago
NCCC Assistant
Albuquerque, NM
Full-time
Onsite
New Grad, Entry LevelNumotion is the nation's leading provider of Complex Rehabilitation Technology, improving the lives of people with disabilities. The NCCC Assistant serves as the primary contact for the National Customer Care Center, coordinating supportive services and performing administrative tasks to meet company objectives.
Customer ServiceMedical
Responsibilities
Answer the National Customer Care line and route all customer grievances from the 1.800 phone line to the appropriate team members and leadership
Work directly with service and repair leadership to communicate all manufacturer recall directives
Support all Numotion departments and locations with phone rollover activity
Complete callback requests and assign voicemails within Numotion metric threshold
Assist customers with completing Numotionlistens.com survey
Triage and forward erratic driving complaints to Customer Experience Team
Assist Numotion customers with basic demographic/scheduling status questions/concerns in a friendly/timely manner
Assist customers and clinicians with MyNumotion App access/reset
Complete all call dispositions properly
Prioritize and plan work activities; use time efficiently and effectively; take initiative on projects and day to day activities; follow up on projects and activities as needed
Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions
Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information
Work well either alone or with a team; balance team and individual responsibilities; put success of team above own interests; support everyone’s efforts to succeed
Complete administrative tasks correctly and on time; support organization’s goals and values
Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan
Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments and communication
Perform other related duties as assigned
Qualification
Required
Associate's degree in a related field or an equivalent combination of education and related experience may be considered
Strong computer skills in the areas of word processing, spreadsheet applications, database, web base, presentation, and graphic design
Ability to perform each essential duty satisfactorily
Ability to read, analyzes, and interprets general business periodicals, professional journals, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
Bilingual preferred
Benefits
Medical, dental and vision insurance
Short-term and long-term disability
A 401k
Life insurance
Company
Numotion
Numotion has decades of experience providing people with access to freedom.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-14Acquired
2011-02-08Private Equity
Leadership Team
Mike Swinford
CEO
Recent News
2025-09-03
2024-02-19
2023-12-21
Company data provided by crunchbase