E.A. Buck Financial Services · 1 day ago
Service Advisor
Bellevue, WA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expE.A. Buck Financial Services is an established firm looking for a detail-oriented Service Advisor to enhance their operational efficiency. The role focuses on managing a personal client base, processing new business applications, and acting as a client coordinator for financial advisers.
Financial ServicesInsuranceRetirement
Responsibilities
Licenses – Maintain in good standing all required licenses to act as a PWM at E.A. Buck
Rules – Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators
E&O – Maintain active E&O insurance
Fiduciary – Act as a fiduciary for all fee-based clients
Attendance – Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market
EPIC Planning – Learn and stay abreast of best practices pertaining to EPIC Planning
EPIC Products – Learn and stay abreast of all products and investments that are core to the EPIC process
Communication – Aim to return all client emails and calls and internal communication within 2 hours or by EOD
Tools – Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience
Tax – Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings
Client Meetings – Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience
Documentation – Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication
Goals – Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals
Service – WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm
Education – Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly
Check and collect incoming requests from the in-tray and the new business tray
Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness
Enter and update new business information into the internal tracking system
Application preparation and new business processing for your assigned advisors
Scan & upload documents into client files in Citrix
Assist Advisors with application preparation and new business processing
Submit documents in their entirety to the Broker/Dealer for review and approval
Submit vendor documents to the vendor for review and approval
Ensure all Broker/Dealer and vendor outstanding requirements are satisfied
Confirm source of funds are received
Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc
Salesforce tracking daily on pending new business
All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe
Participate in daily check-in meetings, HIVE meetings, and WIG meetings
Aim to return all client calls and e-mails within 2 hours
Enter and update client and business information into our CRM
Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full)
Check in with Advisors daily
Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment
Call unbooked members, with a minimum target of 75% of members with their next appointment booked
Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked
Assist Advisors with account servicing forms
Record notes from every Registered Representatives and client conversation in Salesforce
Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods
Qualification
Required
Previous client interaction in an office environment
Analytical
Self-Motivated
Self-Directed
Strong Interpersonal Communication Skills
Highly Organizational
Advanced Computer Skills
Preferred
Bachelor's degree preferred
5+ years of Financial Industry Experience Preferred
CFP Preferred
Life & Health paired with either a Series 65 or Series 7 & 66 combination
Benefits
401k with automatic 3% contribution from company
Pre-paid insurance (health, vision, dental, pharmaceutical)
Paid holidays
PTO
Company
E.A. Buck Financial Services
E.A. Buck was formed with the mission of making comprehensive financial planning accessible to people of all income levels and backgrounds.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Katie Buck
Chief Executive Officer
Chad Stevens
Chief Financial Officer
Recent News
Seattle TechFlash
2025-04-26
Company data provided by crunchbase