The Shield Companies · 19 hours ago
Customer Service Manager
Independence, OH
Full-time
Onsite
Entry, Mid Level
$55K/yr - $55K/yr
2+ years expThe Shield Companies is one of the fastest-growing pest control companies in the country, dedicated to creating the world’s happiest family by delivering exceptional experiences. The Customer Service Manager leads a team to ensure outstanding service and operational efficiency while meeting organizational Key Performance Indicators (KPIs).
Consumer Services
Responsibilities
Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met
Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery
Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development
Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services
Qualification
Required
High School Diploma or GED
Must have 2+ years of customer service and/or conflict resolution experience
1+ year of customer service management experience
Preferred
Pest Management Software Systems experience is preferred
Benefits
Paid sick and vacation time along with 10 company-paid holidays
Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
Short-term and long-term disability coverage, plus voluntary life insurance.
401(k) with a competitive match 100% of the first 3% contributed and 50% of the next 2%.
Access to the Employee Assistance Program (EAP)
Discounted pest control services for employees and their friends/family.
Company
The Shield Companies
The Shield Companies include EcoShield Pest Solutions, Shield Management, and Shield Marketing.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Jonas, MBA, CPA
Chief Financial Officer & Chief Operating Officer
Company data provided by crunchbase