DeepSeas · 20 hours ago
Program Manager
United States
Full-time
Remote
Mid, Senior LevelDeepSeas is a company focused on enhancing security programs and delivering exceptional client service. The Strategic Services Program Operations Manager is responsible for overseeing the execution and improvement of strategic service programs, ensuring alignment across teams and delivering measurable outcomes.
Cloud SecurityCyber SecurityInformation TechnologyNetwork SecurityPenetration TestingSecurity
Responsibilities
Establish, maintain, and enforce standards for program execution, reporting, and quality assurance
Track and mitigate program-level risks and issues to ensure smooth service delivery
Coordinate the development and maintenance of integrated success plans across multiple client workstreams
Lead program lifecycle activities including kickoff, onboarding, milestone tracking, and closure
Monitor deliverables, dependencies, and timelines across active projects and initiatives
Ensure timely execution of deliverables while upholding quality standards
Track and manage ad-hoc client requests to ensure alignment with contractual obligations
Serve as the central coordination point between clients, delivery teams, finance, and leadership
Represent the DeepSeas MDR platform in client discussions and strategic touchpoints
Facilitate Quarterly Business Reviews (QBRs) and coordinate executive briefings and intelligence updates
Monitor staff availability, allocation, and utilization across engagements
Align skilled resources to client needs and forecast demand for upcoming initiatives
Support capacity planning and workforce decisions based on program pipeline and client growth
Support scoping, pricing, and Statement of Work (SOW) development
Track program-level budgets, burn rates, and profitability metrics
Ensure accurate invoicing and revenue recognition tied to contractual milestones
Identify opportunities to optimize delivery models, tools, and methodologies
Coordinate innovation campaigns and promote best practices across service delivery
Support staff training, enablement, and knowledge-sharing initiatives
Capture lessons learned and drive repeatable improvements across engagements
Benchmark performance and client satisfaction to inform strategic adjustments
Achieve 95%+ on-time delivery of program milestones and client deliverables
Improve resource utilization efficiency by 30%, aligning staffing with demand forecasts
Ensure 100% compliance with governance standards and contractual obligations
Deliver consistently positive client satisfaction scores as measured through QBRs and surveys
Reduce program-level risks and issues by at least 30% within the first year through proactive tracking and mitigation
Facilitate quarterly executive briefings with actionable insights and recommendations
Launch at least one innovation initiative per quarter that improves delivery models or client outcomes
Capture and implement lessons learned across at least 80% of client engagements
Contribute to the development of standardized delivery methodologies, playbooks, and governance frameworks
Develop advanced expertise in program governance, client engagement, and financial oversight
Pursue / maintain certification or training in program/project management (e.g., PMP, PgMP, or SAFe)
Build thought leadership by presenting best practices or lessons learned at internal forums and industry events
Qualification
Required
Program / project management experience across multiple large scale operations programs
Enterprise technology consulting experience in a client facing role
Exposure to cybersecurity and security operations programs
Must be able to understand job duties and responsibilities, have the necessary skills/knowledge and be willing and able to continue learning and growing within the field
Preferred
Pursue / maintain certification or training in program/project management (e.g., PMP, PgMP, or SAFe)
Company
DeepSeas
DeepSeas transforms cyber defense programs and is recognized as a top 40 MDR provider by Gartner and a top 5 leader in the 2024 Frost Radar™
Founded in 2001
201-500 employees
H1B Sponsorship
DeepSeas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
Funding
Current Stage
Growth StageLeadership Team
Dan Vigorito
Chief Financial Officer
David Lavinder
Deputy COO & Chief of Cyber Operations
Recent News
2024-05-23
Company data provided by crunchbase