Terumo Blood and Cell Technologies · 17 hours ago
Associate Software Support Specialist
Lakewood, CO
Full-time
Onsite
Entry Level
$66K/yr - $99K/yr
1+ years expTerumo Blood and Cell Technologies is dedicated to impacting the lives of patients through innovative medical devices and services. The Associate Software Support Specialist role involves providing high-quality technical support to users of Terumo BCT software, diagnosing issues, and collaborating with various stakeholders to enhance customer service and operational processes.
Medical Device
Responsibilities
Provide phone support in a technical help desk or call center environment
Security document review
Conveyor AI utilization
Primary point of contact for Terumo BCT Software customers providing problem analysis, issue resolution, Tier 1 with upward mobility to do Tier 2 support
Review and test technical documentation
Document and provide written solutions to recurring problems
Escalate to senior level resources as appropriate
Review process and procedure documents
Qualification
Required
Bachelor's degree in computer science or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
Provide phone support in a technical help desk or call center environment
Security document review
Conveyor AI utilization
Primary point of contact for Terumo BCT Software customers providing problem analysis, issue resolution, Tier 1 with upward mobility to do Tier 2 support
Review and test technical documentation
Document and provide written solutions to recurring problems
Escalate to senior level resources as appropriate
Review process and procedure documents
General ability to maneuver in a Windows Server environment
General understanding of Hosted and SAAS solutions
General understanding of database and networking
Demonstrate self-confidence and effectiveness in dealing with a wide variety of customers
Ability to interact professionally and effectively with internal and external customers, including IT administrators, engineers, physicians, nurses, and other technical medical staff
Work independently and in a team to meet various customer requests
Demonstrate ability to understand and follow documentation
Knowledge and use of relevant PC software applications and skills to use them effectively
Demonstrated ability to communicate effectively both verbally and in writing
Preferred
Preferred 1 year experience in the following systems/environments: SQL and/or Oracle database environments, Windows Server administration, Advanced diagnosis and troubleshooting, Network LAN/WAN configuration and support, Client/Server architecture support
Experience with Issue tracking systems (Jira, CodeBeamer)
Experience with CRM systems (SalesForce, Service Max)
ConveyorAI experience a plus but not required
Cyber Security Risk assessment experience a plus but not required
Proven track record with customer interaction, both technical and non-technical from executive level management to department liaison
Cyber Security certification a plus (CompTIA Security+, ISC2/CC, Google Cybersecurity Certificate)
Benefits
Multiple group medical, dental and vision plans
A robust wellness program
Life insurance and disability coverages
A variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance
401(k) plan with a matching contribution
Vacation and sick time programs for associates
Company
Terumo Blood and Cell Technologies
Headquartered in Lakewood, Colorado, Terumo Blood and Cell Technologies is a global leader in blood component, therapeutic apheresis and cellular technologies serving customers in more than 150 countries.
5001-10000 employees
H1B Sponsorship
Terumo Blood and Cell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (8)
2022 (8)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Antoinette Gawin
President & Chief Executive Officer at Terumo Blood and Cell Technologies
Rusty Spinney
Chief Financial Officer
Recent News
2024-04-09
biopharma-reporter.com
2023-12-22
Medical Device Network
2023-12-22
Company data provided by crunchbase