Women's Health Connecticut · 22 hours ago
IT Programs Manager
Rocky Hill, CT
Full-time
Hybrid
Senior Level
$120K/yr - $140K/yr
7+ years expWomen’s Health Connecticut is seeking a highly skilled IT Systems Program Manager to oversee their core technology platforms and vendor relationships. This hybrid role requires a strong technical understanding combined with program and vendor management responsibilities to ensure system stability, security, and performance across the organization.
Hospital & Health Care
Hiring Manager
Alexis Jackson
Responsibilities
Program and Vendor Management
Serve as the primary escalation point for WHC’s Managed Service Provider (MSP) and other IT vendors
Oversee vendor deliverables, project milestones, and service-level performance
Validate technical work for accuracy and adherence to WHC policies and standards
Manage project budgets, schedules, and reporting for IT initiatives
Coordinate cross-vendor collaboration for complex issues and implementations
Oversee Microsoft 365 platforms, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID
Partner with the MSP to maintain secure, compliant, and optimized M365 operations
Support license management, user provisioning, and security policy enforcement
Provide input and oversight for Azure and hybrid infrastructure initiatives
Oversee WHC’s RingCentral platform for voice and collaboration services
Partner with the telephony vendor to ensure reliable performance, uptime, and configuration consistency
Monitor vendor compliance with established call-flow standards, provisioning processes, and support response times
Validate vendor-managed changes, integrations, and user deployments to ensure they meet WHC operational and security expectations
Coordinate with internal teams and the MSP on any escalated service or implementation needs
Maintain oversight of corporate endpoint and device management practices
Work with the MSP to ensure workstations, laptops, and other hardware are configured, updated, and secure
Ensure patching, software deployment, and device replacement processes align with WHC standards
Maintain an accurate inventory of IT assets and support lifecycle management
Support WHC’s compliance with HIPAA, data protection, and cybersecurity frameworks
Collaborate with vendors to ensure adherence to internal and regulatory requirements
Participate in system audits, risk assessments, and contingency planning
Build strong relationships across WHC divisions to ensure consistent IT service delivery
Communicate clearly with both technical teams and non-technical stakeholders
Maintain up-to-date documentation for systems, projects, and operating procedures
Qualification
Required
7+ years of progressive experience in IT infrastructure, systems administration, or related technical roles
2–3 years of program or vendor management experience
Strong knowledge of Microsoft 365, Azure AD/Entra ID, Teams, and general collaboration platforms
Familiarity with RingCentral or comparable cloud telephony systems
Understanding of networking, endpoint security, and cloud infrastructure fundamentals
Proven ability to manage multiple vendors, projects, and priorities simultaneously
Excellent communication, organizational, and problem-solving skills
Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent professional experience strongly considered
Microsoft or CompTIA certifications (MS-100, MD-102, Network+, or equivalent)
Project management certification (PMP, CAPM, or similar)
Experience in healthcare IT or other regulated environments (HIPAA, PCI, etc.)
Familiarity with hybrid on-premises and cloud architectures
Company
Women's Health Connecticut
We are devoted to providing resources and access to the best in healthcare for women.
51-200 employees
H1B Sponsorship
Women's Health Connecticut has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Paula Greenberg, MBA, BSN
President and Chief Executive Officer
Recent News
Hartford Business Journal
2025-06-05
Company data provided by crunchbase