Digital Provisions · 19 hours ago
Technical Support Specialist
Ronkonkoma, NY
Part-time
Onsite
Entry Level
$24/hr - $27/hr
1+ years expDigital Provisions is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure, focusing on troubleshooting, customer service, and technical knowledge development.
Information TechnologySecurityService IndustryWireless
Responsibilities
Assist with diagnosing and resolving basic hardware, software, and network-related issues
Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members
Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base
Provide clear and patient communication when assisting non-technical customers with technical issues
Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution
Collaborate with internal teams to support other departments when needed
Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills
Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support
Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth
Adapt to new challenges and shifting priorities in a dynamic work environment
Participate in after-hours service rotations when required
Qualification
Required
Assist with diagnosing and resolving basic hardware, software, and network-related issues
Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members
Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base
Provide clear and patient communication when assisting non-technical customers with technical issues
Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution
Collaborate with internal teams to support other departments when needed
Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills
Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support
Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth
Adapt to new challenges and shifting priorities in a dynamic work environment
Participate in after-hours service rotations when required
Familiarity with basic hardware, software, and networking concepts
Strong verbal and written communication skills
Ability to remain patient and helpful under pressure
1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered)
Willingness to take on new challenges and learn in a fast-paced environment
Enthusiasm for security systems and IT support
Preferred
Exposure to SQL or scripting (e.g., PowerShell) is a plus
Basic knowledge of low voltage systems is desirable
Relevant coursework in IT, computer science, or networking
Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them
Benefits
10 days of PTO
Five paid sick days
Nine paid holidays
Company Sponsored Health insurance
401k Retirement Benefits
Required training/licensing paid for by company
Voluntary professional development opportunities
Overtime and potential bonus pay
Company
Digital Provisions
Digital Provisions specializes in security camera system installation and IP video surveillance systems.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian Selltiz
Co-Founder / CEO
Brian Schulman
Co-Founder / COO
Company data provided by crunchbase