Western States Equipment · 1 day ago
Lead Technician, Truck
Pocatello, ID
Full-time
Onsite
Senior Level
5+ years expWestern States Equipment is committed to building stronger communities through quality equipment and excellent service. The Lead Technician, Truck role is responsible for ensuring repairs meet customer satisfaction while acting as an informal leader in the shop, performing diagnostics, repairs, and mentoring other technicians.
CommercialIndustrialRentalSales
Responsibilities
Troubleshoots various machines at expert level with no assistance required. Walks around truck systems to inspect. Tests machinery to locate problem. Diagnoses problems for quality control. Performs independent failure analysis, proving consistent abilities to determine and repair cause of failure
Advises and mentors Technicians with troubleshooting, diagnosing, quality control and safe work practices
Uses service manuals, SIS and parts books effectively to address technical issues such as looking up parts, truck engine information, standard labor rates, truck systems settings, and more to setup work orders or to answer customer inquiries. Performs all required tasks in accordance with procedures
Assists other technicians on large and complex repairs
Writes complete, factual service reports for files and warranty purposes
Conducts quality control audits of all repairs completed by other technicians
Bills out 75% of time to revenue-generating jobs
Delegates workload among technicians based on need and level of ability. Provides employees technical assistance as needed
Coordinates service calls with Service Advisor and Service Foreman as needed
Maintains safe working conditions and insures that employees follow proper procedures
Assists technicians in learning new skills
Contributes to technician reviews as needed
Adheres to all customer care standards
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives
Work within and promote corporate vision, mission, and values of the organization
Performs other duties as assigned
Qualification
Required
Proof of high school diploma or General Education Degree (GED)
Five years minimum experience working on truck systems
Comprehensive knowledge on how to disassemble, assemble, remove and install truck engine components, and systems
Valid driver's license and acceptable driving record
Must be able to communicate (speak, read, comprehend, write in English)
Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT engine and truck systems
Ability to lead and direct others, determining work priorities and assigning work to others
Ability to prioritize the workload with customer service in mind
Proven organizational skills
Proven customer service skills over the phone and in person
Knowledge and use of Microsoft computer products or other comparable systems
Ability to develop and maintain effective working relationships with others to include customers, vendors, employees and the public
Ability to perform duties with minimal supervision
Ability to work overtime with minimal notice
Consistent attendance
Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting
Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach
Must be able to meet all safety requirements for applicable safety policies
Preferred
Associate Degree from an accredited vocational school
Experience in a Caterpillar environment with hydraulic, engine, and power train
Minimum of one year previous lead or supervisory experience
Benefits
Three weeks of accrued PTO to start, increases with tenure
Company paid health care premium option for employees
Health, dental, and vision insurance
Wellness dollars
401k with company match and profit sharing
Educational reimbursements, tool loans, and safety & tooling dollars
Employee Assistance Program
Paid Parental leave
Care Leave
Company
Western States Equipment
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington.
1001-5000 employees
H1B Sponsorship
Western States Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (297)
2023 (261)
2022 (355)
2021 (223)
2020 (145)
Funding
Current Stage
Late StageRecent News
Google Patent
2025-05-17
2025-04-04
Google Patent
2025-02-17
Company data provided by crunchbase