Lumeris · 2 days ago
Principal Delivery Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$133K/yr - $181K/yr
10+ years expLumeris is committed to transforming the healthcare industry through the talent and dedication of its team members. The Principal Delivery Program Manager is responsible for ensuring the success of implementation programs by collaborating with various partners, managing expectations, and delivering results across projects.
ConsultingHealth CareInformation Technology
Responsibilities
Develops and fosters collaborative relationships with internal/external clients, vendors, and partners to establish priorities, effectively communicate and manage program expectations, and ensure overall success, including ensuring timelines, resourcing, quality, and budget parameters are met
Develops Change Control Notice documentation and reports/communicates deviations to program timeline and/or scope and facilitates discussions to achieve position resolution
Collaborates with other leaders to identify and institute program management process improvements
Provides expertise and collaborates cross-functionally on strategic development, operational planning, and implementation planning of the program to align with both Lumeris and client's vision and contractual delivery timelines
Provides direction, delegation, and removal of obstacles experienced by cross-functional teams focused on delivery of client contractual or internal optimization initiatives. Anticipates and balances the needs of multiple stakeholders by adapting approach and demeanor in real time to align with demands and different situations
Coaches, mentors, motivates, and delegates to and with program team members and client SMEs to ensure achievement of the strategic and operational goals of the program implementation are realized
Owns and guides highly complex, technical, and multi-operational department implementations which may include external clients and vendor solutions to successful conclusion. Utilizes approved program management tools and processes and innovative approaches to continually enhance performance efficiencies
Oversees processes, systems, tools, and organizational resources to initiate, plan, execute, and monitor programs, including leading a successful transition to Support and Maintenance teams upon Program Close. Creates and maintains the reporting mechanisms that show the overall health of the program
Organizes and facilitates program Release Planning events and monitors Risks and Impediments utilizing approved Lumeris Program management and visibility tools
Responsible for documenting and ensuring Risk mitigation and Impediment resolution are managed and communicated effectively Up, Across, and Down within Lumeris and to the client, when/if necessary
Collaborates cross-functionally to ensure initiative documentation is completed for all approved work, including the identification and documentation of acceptance criteria, anticipated benefits and success metrics of the implementation
Obtains agreement as to services and service levels to be delivered
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent
10+ years of related experience or the knowledge, skills, and abilities to succeed in the role (i.e., Project Management Office; Healthcare Management Consulting, equivalent position in the Healthcare Industry, etc.)
Significant proven success in overseeing multiple large complex health plan stand up or population health services organization client implementation programs, including delivery operational and/or technical solutions across multiple teams
Excellent project and program management skills with the proven ability to guide teams to meet performance metrics and deliver on time and within budget
Advanced understanding of program management methodologies (e.g. Agile, Waterfall, Scrum, Six Sigma)
Exceptional leadership, organizational, presentation, facilitation, written, and verbal communication skills with the ability to bring people to a common understanding and reach consensus
Top notch risk mitigation skills with the ability to identify and resolve imped impediments, develop detailed timelines, perform resource allocations and run team meetings
Proven ability to develop and execute complex collaborative strategic process redesign and performance improvement initiatives for optimized implementation delivery
Ability to craft a compelling message and tailor it for a given audience, including converting technical insights into simple, everyday language to deliver a story that is understandable
Executive presence with excellent interpersonal, analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, and conflict resolution skills
Strong technical acumen with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation
Ample experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools
Ability to develop metrics, collect and review data to identify root cause and measure performance
Demonstrated ability to effectively guide, support, motivate, and direct team members and internal/external stakeholders to successfully achieve defined goals
Travel 25-50% to client site and other locations a directed by the business need
Preferred
PMP (Project Management Professional) and/or PMI-ACP (Agile Certified Practitioner) Certification
Lean and/or Six Sigma at Green or Black Belt level certification
Benefits
Medical, Vision and Dental Plans
Tax-Advantage Savings Accounts (FSA & HSA)
Life Insurance and Disability Insurance
Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
Employee Assistance Program
401k with company match
Employee Resource Groups
Employee Discount Program
Learning and Development Opportunities
And much more...
Company
Lumeris
Lumeris is an accountable care delivery innovation company that offers operational support, technology, and consulting services.. It is a sub-organization of Essence Group Holdings.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$325.26MKey Investors
Deerfield
2024-04-10Series A· $100M
2023-11-06Debt Financing· $50M
2016-04-01Series Unknown· $80M
Leadership Team
Julie Hammes
SVP of People & Culture
David Carmouche
Executive VP and Chief Clinical Transformation Officer
Recent News
2025-11-05
Company data provided by crunchbase