Premier Partner jobs in United States
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Dexian · 23 hours ago

Premier Partner

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
money$30/hr - $40/hr
date2+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions, and they are seeking an Operational Support Expert for their Premier Partner Experience team. This role focuses on providing high-touch operational support to strategic partners, resolving complex issues, and improving partner experience through effective communication and process enhancements.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

Responsibilities

Provide high-touch, effective operational support and act as the primary Operations point of contact for partners
Respond to inbound partner inquiries related to product features, bugs, and platform issues
Troubleshoot and resolve complex operational and technical issues
Translate partner pain points into actionable resolutions
Identify trends in partner issues and communicate insights to cross-functional teams
Operationalize processes to continuously improve partner experience
Improve support workflows related to issue resolution and product insights
Develop specialization in products and issue types to elevate support quality
Build and maintain a centralized knowledge base
Train new team members on workflows, standard processes, and internal tools

Qualification

Complex issue resolutionTicket managementExcel proficiencyAPI experienceCustomer support experienceProactive mindsetFluency in EnglishAttention to detailWritten communicationVerbal communication

Required

2+ years of experience in operations, customer support, technical support, or partner/account management
Strong expertise in complex issue resolution and ticket management
Experience using Excel and/or basic data and insights tools
Ability to navigate ambiguity and adapt to frequent change
Excellent written and verbal communication skills
Strong attention to detail
Proactive mindset with a strong desire to learn
Fluency in English in a business environment

Preferred

Experience in the media industry, support, or operations
Experience working with APIs
Strong background in customer-facing roles

Company

Dexian

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Glassdoor3.5
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Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
dateFounded in 1994
location
Mclean, Virginia, USA
people-size1001-5000 employees
web-link
https://dexian.com

Funding

Current Stage
Late Stage

Leadership Team

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Mahfuz Ahmed
Chairman of the Board
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Vikram Motiani
Managing Director
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Company data provided by crunchbase