Autodesk · 13 hours ago
Production Support Analyst, SAP Quote to Collect Systems
San Francisco, CA, USA
Full-time
Onsite
Mid, Senior Level
$86K/yr - $148K/yr
5+ years expAutodesk is a leading software company that helps innovators turn their ideas into reality. They are seeking a Production Support Analyst to provide operational support for SAP BRIM and Salesforce platforms, ensuring system reliability and effective post-launch support.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Provide Tier 2 / Tier 3 operational support for SAP BRIM and Salesforce, including complex issue diagnosis and resolution
Analyze and resolve application, integration, and data issues across SAP, Salesforce, and AWS-based services
Support and troubleshoot integrations (APIs, middleware, batch processes, event-driven workflows)
Perform root cause analysis (RCA) and implement corrective and preventive actions
Audit and validate pipeline data, transactional flows, and system outputs for accuracy and completeness
Execute service requests including configuration changes, data corrections, and environment support
Monitor system health, job execution, and integration flows; identify and address performance or reliability risks
Partner with development and architecture teams during feature design to ensure supportability and operational readiness
Create and maintain technical documentation, runbooks, and post-launch support plans
Prepare and manage system environments (DEV, QA, UAT, PROD), including refreshes and configuration alignment
Coordinate and execute deployments and code migrations in collaboration with release management
Support change management, release validation, and post-deployment verification
Contribute to continuous improvement of operational processes, tooling, and monitoring capabilities
May lead technical workstreams or operational readiness activities within larger projects
Qualification
Required
Bachelor's degree in computer science, Engineering, or equivalent professional experience
5+ years of hands-on SAP experience (SAP BRIM strongly preferred)
2+ years of Salesforce platform experience
2+ years of experience working with AWS services in an enterprise environment
Strong understanding of enterprise application architecture, integrations, and data flows
Ability to analyze logs, system metrics, and transactional data to diagnose issues
Experience working in ITIL-aligned or incident/problem management environments
Strong verbal and written communication skills, with the ability to translate technical issues for business stakeholders
Proven ability to manage multiple priorities in a fast-paced, production environment
High attention to detail with a structured, analytical approach to problem solving
Self-directed, adaptable, and able to support critical activities outside normal business hours when required
Preferred
Experience developing or troubleshooting Java-based applications or services
Experience writing, reviewing, or debugging code
Familiarity with CI/CD pipelines, version control, and automated deployments
Exposure to monitoring, logging, and alerting tools
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
2026-01-18
2026-01-14
Company data provided by crunchbase