Expedia Group · 3 hours ago
Senior Analyst, ER & Ops Insights & Enablement
Washington - Seattle Campus
Full-time
Onsite
Mid, Senior Level
$110K/yr - $155K/yrExpedia Group is a company that powers global travel and designs cutting-edge technology for a smoother travel experience. The Senior Analyst, ER & Ops Insights & Enablement role focuses on analytics and tooling to enhance HR Operations and Employee Relations, involving dashboard development, data modeling, and operational insights to improve workflow and employee experience.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Design, build, and maintain interactive dashboards using tools such as PowerBI, Tableau, or equivalent analytics platform to visualize case trends, operational performance, staffing needs, and employee support insights
Develop scalable data models and reporting pipelines that support real-time, and cyclical business rhythms (MBR/QBR, Leadership Reporting, etc.)
Automate and streamline reporting workflows, shifting manual reporting to self-service tools for ER and HR Ops leaders
Partner with local teams to enhance data sources, improve integration, and align tools with automation and AI capabilities
Monitor case trends and operational signals, interpreting shifts in case type, volume patterns, and resolution cycles
Analyze automation impact, quantifying reductions in manual work, fall-out rates, and changes in operational flow Recommend staffing and queue strategies that balance service level expectations with available resources
Provide operational reporting and insights to HR Ops and ER leadership to guide decision making and prioritization
Partner with COEs to support automation opportunities
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent work experience)
Demonstrated experience building dashboards in Power BI, Tableau, or equivalent enterprise visualization tool
Strong proficiency in data modeling, visualization best practices, and transforming complex data into intuitive, actionable dashboards
Experience working with case management, HRIS, ticketing, or operations data sets (e.g. ServiceNow, Workday)
Ability to optimize datasets for performance, scalability, and ease of use across different stakeholder groups
Comfortable with automation-aligned skills such as query building, workflow logic, or low-code tooling
Experience in HR Operations, Employee Relations analytics, Workforce Management, or operational insights roles
Ability to forecast workload, analyze patterns, and quantify automation or program effectiveness
Strong understanding of operational metrics such as SLA, case volume, queue management, and cycle time
Strong stakeholder management skills across Tech, COE, and Operations teams
Ability to balance detail-oriented analytical work with practical implementation of tools and reporting assets
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
Founded in 1996
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-16
PhAndroid.com
2026-01-07
Company data provided by crunchbase