PartsSource Inc. · 8 hours ago
Service Solutionist
Charlotte, North Carolina, United States
Full-time
Hybrid
New Grad, Entry LevelPartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. The Service Solutionist is responsible for managing service requests with urgency, accuracy, and ownership from start to finish, ensuring clear communication and professionalism with customers and internal teams.
Medical DeviceSoftware
Responsibilities
Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability
Gather complete and actionable information by asking thoughtful, direct questions
Manage multiple service events simultaneously while maintaining quality and responsiveness
Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email
Support customers with empathy and composure, especially in time-sensitive or high-impact situations
Proactively monitor open work and follow up to prevent delays or escalations
Maintain thorough, accurate documentation that meets quality and compliance expectations
Navigate complex service scenarios with sound judgement and a solution-oriented mindset
Contribute to a team culture on reliability, trust, and shared standards
Qualification
Required
Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability
Gather complete and actionable information by asking thoughtful, direct questions
Manage multiple service events simultaneously while maintaining quality and responsiveness
Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email
Support customers with empathy and composure, especially in time-sensitive or high-impact situations
Proactively monitor open work and follow up to prevent delays or escalations
Maintain thorough, accurate documentation that meets quality and compliance expectations
Navigate complex service scenarios with sound judgement and a solution-oriented mindset
Contribute to a team culture on reliability, trust, and shared standards
Highly reliable – you show up prepared, on time, and ready to own your work
Strong sense of urgency – you understand priorities and act decisively
Accountable – you take ownership of outcomes, not just tasks
Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders
Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments
Detail-oriented – you value accuracy, documentation, and doing things right
Self-directed – you manage your workload effectively without constant oversight
Team-oriented – you contribute to a collaborative, high-standard team
Benefits
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Company
PartsSource Inc.
PartsSource is the leading provider of replacement parts solutions for healthcare.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-20Acquired
2008-08-06Series Unknown
Leadership Team
Philip Settimi
President and Chief Executive Officer
Jeff Evans
Chief Commercial Officer
Recent News
Company data provided by crunchbase