BuildOps · 23 hours ago
Implementation Project Manager
United States
Full-time
Remote
Mid Level
$120K/yr - $140K/yr
4+ years expBuildOps is on a mission to modernize the trades by building an all-in-one management platform for commercial contractors. As an Implementation Project Manager, you will lead cross-functional teams and manage the onboarding of Enterprise and Strategic accounts, ensuring a seamless implementation experience that drives customer satisfaction and business outcomes.
Commercial Real EstateInformation TechnologyMobileSoftware
Responsibilities
Act as the General Contractor (GC) of your implementation projects—owning scope, timeline, communication, and delivery
Work with the sales team to review sales artifacts and ensure all relevant customer information is transferred to the implementation team
Schedule and conduct kickoff calls with customers to establish project goals, timelines, and success criteria
Create and maintain detailed project plans, updating regularly in collaboration with customer stakeholders
Schedule regular project calls with customers and internal teams to track progress and address issues
Request and assemble implementation resources (e.g., Implementation Manager, Solutions Architect, Data Analyst, etc.) based on project needs
Ensure critical milestones are achieved, obtaining customer signoff on key implementation deliverables
Serve as the primary point of contact for customer leadership teams, private equity sponsors, and external consultants during implementation
Collaborate closely with BuildOps’ internal teams—including Sales, Solutions, Data, Enablement, and Product—to ensure a cohesive customer experience
Create and distribute regular internal and external status reports summarizing progress, risks, and next steps
Build trusted relationships with executive stakeholders, driving accountability and clarity throughout the project lifecycle
Work with the implementation team to identify risks early and escalate issues internally or externally before they become blockers
Champion best practices and process improvements to drive efficiency, scalability, and customer satisfaction
Act as a culture carrier—modeling what it means to be a Builder at BuildOps: resourceful, collaborative, and customer-obsessed
Qualification
Required
4+ years of project management or implementation experience, preferably in SaaS, construction tech, or a related B2B technology environment
Proven track record managing complex, multi-phase implementation projects with enterprise customers
Exceptional communication and stakeholder management skills—able to interact confidently with executives, consultants, and technical teams
Strong organizational and planning skills; you can juggle multiple projects and maintain attention to detail
Comfort working cross-functionally in a fast-paced, high-growth environment
Preferred
PMP, CSM, or similar certification is a plus
Benefits
Generous equity grant, become an owner in our company!
Macbook computer provided
A comprehensive benefits package
Flexible PTO and hybrid work schedules
Work from home stipend
Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events like BBQs and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
Company
BuildOps
BuildOps provides a software platform for modern commercial contractors.
201-500 employees
H1B Sponsorship
BuildOps has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$225.8MKey Investors
Meritech Capital PartnersN47Fika Ventures
2025-03-21Series C· $127M
2023-05-18Series B· $50M
2022-05-24Series A· $43M
Leadership Team
Alok Chanani
CEO
Duncan Grazier
Chief Technology Officer
Recent News
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