Next Insurance · 17 hours ago
Customer Service Specialist
Rochester, NY
Full-time
Hybrid
Entry, Mid Level
$20/hr - $26/hr
2+ years expNext Insurance is a technology-led provider of small business insurance. As a Customer Service Specialist, you will ensure customers receive a quality experience while managing their insurance policies and collaborating with team members.
Commercial InsuranceFinanceInsuranceInsurTechSmall and Medium Businesses
Responsibilities
Responsibilities include issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our “pay as you go” insurance program
To achieve your goals, you’ll collaborate daily with team members on our Client Launch, Account Life and Sales teams
On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth
Qualification
Required
2+ years working in customer service
Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression
Preferred
New York or Massachusetts Property & Casualty Insurance License (preferred)
Bi-lingual or Multi-lingual
Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once
Benefits
Partially subsidized medical plan
Fully subsidized vision/dental options
Life insurance
Disability insurance
401(k)
Flexible paid time off
Parental leave
More
Company
Next Insurance
Next Insurance is a financial service firm that offers insurance coverage to entrepreneurs and small businesses.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.15BKey Investors
Munich Re VenturesRedpoint
2025-03-20Acquired
2023-11-01Series F· $265M
2021-03-31Series E· $250M
Leadership Team
Guy Goldstein
CEO
Alon Huri
Co-Founder
Recent News
2026-01-22
Life Insurance International
2026-01-19
2026-01-16
Company data provided by crunchbase