DoorDash · 2 days ago
Strategic Customer Success Manager, In-Store
Tempe, AZ
Full-time
Onsite
Mid Level
4+ years expDoorDash is a technology and logistics company focused on empowering local economies and enhancing customer experiences. The Strategic Customer Success Manager will own and grow relationships with DoorDash’s largest In-Store customers, ensuring they realize measurable business impact through the SevenRooms platform.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Drive customer value and retention: Lead account strategy by understanding customer KPIs, defining success plans, and guiding optimization efforts that support long-term retention
Serve as a strategic advisor: Build trusted relationships with executive stakeholders, acting as a customer advocate and ensuring customer needs and insights are represented internally
Lead data-driven engagement: Monitor account performance and platform utilization, using insights to recommend improvements and lead strategic on-site engagements with enterprise partners
Support team excellence: Contribute to onboarding, mentorship, and process improvement initiatives that strengthen the Strategic Customer Success function
Collaborate cross-functionally: Partner with internal teams to prioritize initiatives, influence roadmap discussions, and deliver solutions aligned to evolving customer needs
Qualification
Required
4+ years of experience in Customer Success, Account Management, or a related customer-facing role within B2B SaaS or hospitality
Proven ability to manage complex, enterprise-level accounts and communicate value across multiple stakeholder levels, including executive audiences
Strong analytical and technical aptitude, with experience translating data into strategic recommendations
Demonstrated success leading cross-functional projects and influencing outcomes without direct authority
A passion for hospitality technology and a customer-first mindset grounded in curiosity, empathy, and problem-solving
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-23
legacy.thefly.com
2026-01-23
2026-01-22
Company data provided by crunchbase