Cottage Grove Place · 17 hours ago
IT Support Technician
Phoenix, AZ, United States
Full-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expCottage Grove Place is dedicated to enriching the lives of seniors through compassionate hospitality and innovative programs. They are currently seeking an IT Support Technician to manage computer-based systems, providing solutions and support for both residents and staff while demonstrating exemplary customer service.
Assisted LivingHealth CareRetirement
Responsibilities
Provides computer support to residents and staff for IT equipment, software systems and networks
Instruct users on proper use of IT systems and provides information to help improve IT operations
Receives and effectively responds to phone calls, walks-ins, or computer-generated service requests from residents or staff
Routes/Escalates difficult and complex issues reported by residents or staff to the appropriate specialist for resolution, Life Care Services (LCS) IT Support Team
Provides basic computer skills training to residents and staff
Assist with the maintenance of proper hardware inventory, setup and installation of personal computers (PCs) and printer replacement
Performs maintenance and makes repair/replacement recommendations on hardware
Assist with tech and A/V setup needs for residents and staff meetings
Learns the functionality and capabilities of the systems and trains staff to utilize each function effectively and to its maximum potential
Assist with onboarding new residents and staff from a technological aspect
Installs software and software updates per LCS IT authorization
Performs other Community Life Services duties as assigned which may include digital communications, collateral creation, event and activities supported and m
Flexibility to work occasional nights and weekends as needed
Attend in-service training, online education sessions, and perform other duties as assigned
Qualification
Required
Two-year degree, or high school degree or GED with minimum of two years of experience in IT security
Knowledge of IT concepts and skill in applying analytical and evaluative techniques to identify, consider, and resolve issues or problems
Possess the ability to install, configure, upgrade, analyze, and troubleshoot all hardware and software components
Skilled in problem solving and issue resolving
Hospitality and service focused
Ability to communicate effectively both orally and writing
Experience installing/configuring PC's, printers and other devices
Preferred
Certification and help desk experience preferred
Benefits
Medical, Dental, and Vision Insurance
401K with company match
Scholarships (for employees working 12+ hours weekly plus school-aged dependents)
Tuition Reimbursement
Employee Assistance Program
$4 Daily Lunch Specials
Daily Pay Options
Comprehensive orientation with ongoing support and professional development
A fantastic work environment and supportive teams
Company
Cottage Grove Place
Cottage Grove Place is a continuing care retirement community dedicated to providing the highest-quality care to our residents.
201-500 employees
H1B Sponsorship
Cottage Grove Place has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase