Client Support Analyst jobs in United States
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KIHOMAC · 19 hours ago

Client Support Analyst

positionHuntsville, AL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$95K/yr - $110K/yr
date2+ years exp

KIHOMAC is seeking a Client Support Analyst to conduct day-to-day administration of hardware, software, network and users. The role involves providing support to MDA End Users, troubleshooting various technical issues, and contributing to large scale projects and events.

AerospaceIndustrialManufacturing
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Work & Life BalancebadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Conduct day-to-day administration of hardware, software, network and users
Provide in-person and phone support to MDA End User troubleshooting computers, printers, software, operating systems, and Office products
Install hardware at End User offices (Laptops, Desktops, Monitors, etc)
Contribute to large scale projects and events
Other duties as assigned

Qualification

8570 Level II certificationCustomer Service experienceBachelor's Degree in ITTroubleshooting skillsLight programmingDoD environment experienceProject management

Required

Current DoD approved 8570 Level II certification such as Security+ CE required
2+ years of directly related experience in relevant business systems, operating systems, and servers and/or experience in light programming, project management of small initiatives, and troubleshooting
Must be a US citizen
Candidate must be in possession of a minimum DoD issued Secret Clearance
Able to occasionally reach with hands and arms
Prolonged periods of computer screen use, while sitting or standing at a desk
Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
Able to safely lift and carry up to 20 pounds at a time

Preferred

Bachelor's Degree in Computer Science, Information Technology, or other relevant discipline preferred
Previous experience in Customer Service, as well as prior experience working in a DoD environment preferred

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources

Company

KIHOMAC

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KIHOMAC is an aerospace and defense technology company.
dateFounded in 2003
location
Reston, Virginia, USA
people-size201-500 employees
web-link
https://kihomac.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Deloitte
2025-10-31Corporate Round

Leadership Team

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Adam Grimm
Chief Information Officer
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Curtis Brad Goodwin
Chief Growth Officer
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Company data provided by crunchbase