Trojan Storage · 23 hours ago
Remote - Customer Experience Representative
United States
Full-time
Remote
Entry Level
$12/hr - $15/hr
1+ years expTrojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S. They are seeking a Customer Experience Representative to execute the overall growth and customer service strategy. This role involves handling customer communications across various channels and ensuring customer satisfaction.
Self-StorageTransportationWarehousing
Responsibilities
Delight customers through multichannel communications including phone, email, chat, and video. Become proficient in self-storage operations delivering empathetic communications to all our customers practicing First Contact Resolution (FCR). Handle and mitigate customer complaints with effective communication and proper documentation
Achieve sales metrics on new rentals, leads, and conversion rates through inbound communications. Cross sell other products and services to meet the needs of our valued customers
Take payments and assist customers with all delinquency needs ensuring proper documentation and compliance
Drive performance through keeping efficiency ratios at standards. This includes managing average handle times, response times, and calls handled per day
Foster positive relationships with team members and leadership collaborating effectively on initiatives, meetings, and daily interactions
Adhere to all schedules and meetings on time with no disruption to the contact center environment. Be a reliable team member to support operational efficiency and team cohesion
Communicate effectively with all internal stakeholders such as site personnel, District Managers, and within the contact center
Qualification
Required
High School Degree or equivalent
1 Year of experience in a contact center environment or customer-support role
Ability to multi-task and manage time effectively
Excellent written and verbal communication skills
Experience in conflict resolution and customer sales
Preferred
Phone sales experience preferred
Bilingual (Spanish) preferred
Proficiency in chat communication a plus
Benefits
Remote Work Opportunities
Medical, Dental, Vision, & Life Insurance
401k Matching Program
Vacation Time
Sick Time
Monthly Bonuses
Annual Bonuses
Holiday Pay
Referral Program
Discounted Storage
Education Assistance Program
Employee Assistance Program
Employee Discount Store
Work/Life Balance
Growth Opportunities
Mileage Reimbursement
And Much More…
Company
Trojan Storage
Trojan Storage provides warehousing and self-storage services for the industrial sector.
51-200 employees
Funding
Current Stage
Growth StageRecent News
EIN Presswire
2025-12-19
2024-01-20
2022-11-18
Company data provided by crunchbase