VIVA USA Inc. · 13 hours ago
Customer Service Specialist
Peoria, IL
Contract
Onsite
Senior Level, Lead/Staff
8+ years expVIVA USA Inc. is seeking a Customer Service Specialist to interact with customers, provide information about products and services, and resolve complaints. The role involves determining client issues, offering solutions, and ensuring customer satisfaction through effective communication and problem-solving.
ConsultingInformation TechnologyIT InfrastructureSoftware
Responsibilities
Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
Act as escalation point for clients/customers
Approve the referral of unresolved customer grievances to designated departments for further investigation
Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Qualification
Required
High school diploma or GED required
8-10 years customer service related experience required
Strong communication skills (written and verbal). Ability to assist unsatisfied customers in a positive manner. Responses should be professional and business appropriate
Self-starter with strong initiative. Little to no follow-up required
Able to easily identify what work should be prioritized
Candidate will be working in the credit card company's software
MS Excel (Pivot Table, V-Lookup knowledge is required)
Business etiquette. This position will be communicating via Chat and Email to every level employee at the company. It is a requirement to have the ability to construct an email with relevant subject line, greeting, body, and closing that clearly communicates relevant information. Example, Late credit card statements, outstanding transactions needing submitted in the expense reporting tool, personal transactions that need reimbursed. Ability to capture screenshots and insert into body of email for further clarification
Team player. We have a high functioning team environment and need a candidate that can contribute effectively
High level communication skills (verbal and written)
High level confidentiality
Preferred
Associates degree preferred
MS Excel capability
Ability to learn new systems/software quickly
SAP Concur experience
Previous credit card administration experience
Expense book reconciliation
Bookkeeping/accounting background
Company
VIVA USA Inc.
VIVA USA Inc. (VIVA), certified Woman and Minority Owned, is a Technology and IT consulting company based in the greater Chicago area.
501-1000 employees
H1B Sponsorship
VIVA USA Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (9)
2022 (3)
2021 (14)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Vinu Ilangovan
Chief Technology Officer
Company data provided by crunchbase