Emergency Air · 10 hours ago
Assistant Office Manager
Chandler, AZ
Full-time
Onsite
Entry, Mid Level
$23/hr - $23/hrEmergency Air is a growing company in the home services industry, seeking a motivated Assistant Office Manager to support their residential service operations. The role involves assisting with daily office operations, managing dispatch and scheduling, and ensuring excellent customer service while meeting operational goals.
Building MaintenanceConstructionCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Support the Office Manager in the daily operations of a high-volume residential service office
Assist with dispatch, scheduling, and call flow to maximize efficiency and revenue
Utilize Service Titan to manage jobs, customer records, reporting, and workflows
Coach and support CSR and dispatch teams to deliver excellent customer experiences
Handle escalated customer concerns with professionalism and urgency
Help ensure KPIs, call standards, and operational goals are met
Maintain organization, accuracy, and accountability across office processes
Qualification
Required
Residential home services industry experience (HVAC or Plumbing strongly preferred)
Service Titan experience required
Strong leadership and communication skills
Ability to multitask and stay calm in a fast-paced environment
Customer-focused mindset with attention to detail
Willingness to work rotating Saturdays and overtime when required
Benefits
Medical, dental, and vision insurance
Paid time off & holidays
401(k) options
Company
Emergency Air
Emergency Air is an air conditioning company that performs repairs, maintenance of air conditioning, heating, and routine maintenance.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase