Carrier · 23 hours ago
Customer Success Manager
CAN01: Carrier-Syracuse, 6304 Carrier Parkway, East Syracuse, NY, 13057 USA
Full-time
Onsite
Mid Level
$97K/yr - $135K/yr
3+ years expCarrier is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that enhance comfort, safety, and sustainability. The Customer Success Manager will independently resolve complex customer inquiries, maintain databases, and collaborate with various teams to improve customer service processes and identify sales opportunities.
EnergyHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Develop and maintain strong relationships with multiple strategic partners
Collaborate with the sales, engineering and production teams to implement consistent updates on projects as required
Management of overall accounts and ALL orders associated with assigned customers, which includes end to end proactive project management
Support the development of new business growth strategies
Meet KPI requirements for response timeliness and quality by, transactional surveys, coordination of complete deliveries, shipment tracking
Qualification
Required
High school diploma/GED
3+ years of customer service experience in the construction industry
1+ years of continuous improvement experience
Preferred
Bachelor's degree
Experience in customer service in the HVAC and/or light commercial industry
Excellent communication, teamwork, and interpersonal skills
Ability to work independently and as part of a team
Proficient in CRM software and Microsoft Office Suite
The ability to solve complex problems, be organized and have good time management skills
Benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Company
Carrier
Carrier is the provider of intelligent climate and energy solutions.
10001+ employees
H1B Sponsorship
Carrier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (5)
2022 (6)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Gitlin
Chairman & Chief Executive Officer
Gary Boucher
Chief of Staff to the Chairman & CEO
Recent News
Morningstar.com
2025-12-16
2025-11-20
Company data provided by crunchbase