Agent Engagement Manager jobs in United States
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FurtherAI · 3 months ago

Agent Engagement Manager

positionSan Francisco
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$180K/yr - $230K/yr
date3+ years exp

FurtherAI is seeking its first Agent Engagement Manager to oversee customer implementations and ensure successful deployment of their AI solutions. The role involves collaborating with various teams to enhance customer experience and product offerings while establishing scalable processes.

Computer Software
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H1B Sponsor Likelynote

Responsibilities

Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
Lead kickoff calls and workshops with customer stakeholders across business and technical teams
Develop project plans, manage timelines, and keep implementations on track against customer milestones
Partner with engineering to scope integrations and troubleshoot technical issues
Drive adoption by building training programs, identifying champions, and helping customers change how they work
Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
Surface expansion opportunities and hand off to sales for upsell/cross-sell
Translate customer feedback into product insights and advocate for customer needs with the product team
Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

Qualification

Customer implementationsTechnical fluencyProject managementInsurance industry experienceSaaS implementationChange managementHandling objectionsStartup experiencePresentation skillsGrowth mindset

Required

Willing and able to work 5 days per week in-person in San Francisco or NYC
Comfortable with ambiguity, long hours, and a fast-paced startup environment
Demonstrated hunger and growth mindset
3+ years of experience leading customer implementations, enterprise deployments, or technical projects
Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
Excellent presentation skills—can command a room with executives and build credibility quickly
Comfortable handling objections and navigating customer resistance
MBB consulting background (McKinsey, BCG, Bain)

Preferred

Insurance industry experience
Experience implementing SaaS or AI products for enterprise customers
Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)
Experience with change management and driving user adoption at scale
Prior experience at a startup or high-growth company where you built processes from scratch

Company

FurtherAI

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FurtherAI is a domain-specific AI for the insurance industry.
dateFounded in 2023
location
San Francisco, California, US
people-size51-200 employees
web-link
https://furtherai.com

H1B Sponsorship

FurtherAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Recent News

Benzinga.com
Andreessen Horowitz-Backed FurtherAI Raises $25M To Give Insurance Professionals 'Superpowers' Through Workflow Automation
2025-10-12
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Company data provided by crunchbase