Magnify · 5 days ago
Collections Specialist
Norfolk, VA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrMagnify is seeking a reliable and detail-oriented Collections Specialist to join their team. This role is responsible for managing high-volume customer communications related to payments, maintaining accurate documentation, and supporting the collections process while delivering professional customer service.
Information TechnologyRecruitingStaffing Agency
Hiring Manager
Andrew Frowert
Responsibilities
Handle inbound customer calls related to billing and payment inquiries
Make outbound collection calls as directed by the team
Respond to customer emails in a timely and professional manner
Document all customer interactions, including calls, emails, payment commitments, disputes, notes, and follow-ups
Assist customers with payment options and confirm receipt of payments
Process credit card authorizations when applicable
Maintain professionalism during all customer interactions and follow company guidelines for collections and communication tone
Complete assigned tasks within scheduled work hours and communicate unresolved items to the team to ensure continuity
Qualification
Required
Strong verbal and written communication skills
Ability to manage high-volume interactions while maintaining accuracy and professionalism
Comfortable working onsite in a structured team environment
Detail-oriented with strong documentation and follow-up skills
Preferred
Previous experience in collections, customer service, or accounts receivable
Company
Magnify
Founded in 2014, Magnify (formerly Executive Placements, LLC.) is a leading staffing company focused on technology, healthcare, sales & marketing, and office support.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Weedon
President & CEO
Dheryld Houston
Co-Owner│Founder
Company data provided by crunchbase