Vicious Biscuit · 13 hours ago
Office Manager
Mount Pleasant, SC
Full-time
Hybrid
New Grad, Entry Level
$47K/yr - $55K/yrVicious Biscuit is a rapidly growing restaurant company founded in Mount Pleasant, South Carolina. The Office Manager plays a critical role in supporting core departments by ensuring administrative execution, cross-team coordination, and operational excellence.
Food and BeverageRestaurantsSnack Food
Hiring Manager
Amanda Parker
Responsibilities
Support executive and departmental teams by protecting the corporate management timeline – ensuring tasks, follow-ups, and deadlines are not missed
Coordinate cross-functional assignments and ensure ownership/accountability is in place
Triage immediate four-wall issues (e.g. vendor, facilities, staffing escalations) to ensure timely follow-up and communication with leadership
Organize, maintain, and structure all brand files in NextCloud for ease of access, consistency, and access control
Build and maintain operational workflows and shared calendars to track key dates (e.g. openings, launches, compliance, reporting deadlines)
Manage day-to-day administrative needs of the office, including scheduling, travel, supplies, and vendor coordination
Maintain company-wide checklists, tools, SOPs, and onboarding trackers for consistency and compliance
Assist with invoice processing, GL coding, payable runs and vendor documentation (e.g. W-9s)
Coordinate with COO to prepare documentation for audits and reconciliations
Organize expense reports and recurring cost trackers
Support meeting prep for budgeting, cash flow, and periodic reporting reviews
Coordinate new hire onboarding materials
Assist in maintaining internal HR documentation and personnel files
Track employee milestones, anniversaries, and leadership development sessions
Support initiatives related to culture, recognition, and team engagement
Assist in coordination of brand campaigns, PR efforts, and LSM initiatives
Manage and maintain digital and physical asset libraries (e.g. logos, photos, signage)
Liaise with corporate and franchise field teams and marketing vendors for collateral needs
Monitor and support reputation/review management tools (e.g. Momos), escalating negative reviews, flagging trends, and ensuring response expectations are met
Assist the marketing team in tracking campaign results, coordinating with vendors, and organizing reporting needs
Assist in tracking digital project timelines and tasks across platforms such as website development, loyalty programs, online ordering (OLO), customer experience tools, and emerging tech integrations
Coordinate with external technology partners and vendors (e.g. Toast, Mediaura, Placer.ai, Momos, loyalty vendors) to support system enhancements, resolve issues, and ensure project deliverables stay on track
Manage user access permissions, credential creation, and offboarding protocols for new store rollouts and corporate employee lifecycle changes across digital tools
Maintain and organize internal documentation for all digital systems, including platform SOPs, login repositories, reporting dashboards, and training guides
Qualification
Required
Entry level experience in operations coordination, office management, or administrative support
Familiarity with digital platforms such as Toast, Restaurant365, Google Workspace
Strong written and verbal communication skills
Highly organized, deadline-driven, and detail-oriented
Preferred
Experience supporting executive-level leaders
Hospitality, franchise, or restaurant industry experience
Benefits
Eligible for Benefits: Yes
Company
Vicious Biscuit
Vicious Biscuit is a family-born business established in the South serving breakfast, lunch, and brunch.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.72M2022-12-09Seed· $1.72M
Leadership Team
George W. McLaughlin Sr.
CEO-Owner
Recent News
Charleston Business
2025-10-19
2025-07-22
Company data provided by crunchbase