WTW · 16 hours ago
Senior Claim Advocate
Houston, TX
Full-time
Onsite
Senior Level
7+ years expWTW is a leading global advisory, broking, and solutions company. The Senior Claim Advocate will oversee and manage claim activities for assigned clients, focusing on natural resources claims and ensuring effective communication and resolution of claims.
ConsultingInformation TechnologyInsuranceMedicalService Industry
No H1B
Responsibilities
Assist in the management of claims, with a particular focus on Natural Resources claims
Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage
Document and communicate claim activity to clients timely and effectively
Seek to influence appropriate settlement authority and maximize insurance recovery for clients
Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation
Oversee the authorization of and issuance of indemnity and expense payments by carriers
Prepare dashboard and other reports regarding claim analytics
Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence
Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs
Address and resolve requests for information by responding timely and efficiently
Promote and foster WTW culture and values
Manage the appropriate level of resources across the assigned territory
Maintain relationships with all major internal and external partners
Coordinate the assignment of service requests by other WTW partners
Participate in meetings and provide ideas and strategies that strengthen the practice
Be a strong external presence with speaking engagements, articles, and associations
Provide informal assistance such as technical guidance, and/or training to coworkers
Lead project teams and/or plan and supervise assignments of lower-level employees
Ensure quality and consistency in executing high level claim services to our clients
Engage our global network of professionals as needed
Appropriate utilization of all systems as required
Work with others as necessary to continually improve quality and innovation
Monitor the performance of vendor partner’s services
Directly handle complex cases and special requests from field
Directly handle key clients as primary consultant
Keep current on emerging claim issues and trends
Support new business with sales presentations and RFP responses
Participate in strategic large client team meetings as required
Manage the quality and appropriateness of client service agreements
Regularly meet with WTW brokerage executives to ensure delivery alignment
Maintain direct relationships with key clients
Qualification
Required
Bachelor's degree and 7+ years' experience in insurance claims across the natural resources line of business, handling complex, high value claims from initial report to closure
Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills
Experience navigating and interpreting coverage issues required
Excellent written, verbal and presentation communication skills
Strong organizational, interpretive and analytical skills
Ability to multitask and adapt to change in a fast-paced environment
Ability to provide efficient, timely, reliable and courteous service to internal and external clients
Ability to effectively present information
Ability to meet short deadlines and handle multiple tasks to a high degree
Ability to work in a team environment
Ability to make effective and persuasive presentations on complex topics to clients and colleagues
Requires in-depth knowledge of insurance financial terms and principles
Ability to calculate complex figures
Ability to forecast and prepare budgets
Conducts financial/business analysis including the preparation of reports
Ability to solve advanced problems and deal with a variety of options in complex situations
Requires expert level analytical and claim negotiating skills
Draws upon the analysis of others and makes appropriate strategic recommendations
Proficient in use of Microsoft Office required, specifically, advanced Microsoft Excel and PowerPoint skills
Data analytics skills required
Hybrid role (offices/remote), Houston office
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
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