Cecil College · 7 hours ago
IT Service Desk Support Technician
North East, MD
Part-time
Onsite
New Grad, Entry Level
$15.82/hr - $25.32/hrCecil College is a community college in Maryland that has been serving the local community for over 50 years. They are seeking an IT Service Desk Support Technician to assist students, staff, and faculty with technical support for desktop and laptop computers, classroom technology, and related applications.
Higher Education
No H1B
Responsibilities
Answer incoming phone calls from faculty, staff and students who need IT technical support either assist them directly or work with IT staff to move the issue or request to someone else who can help
Log and document all service requests and issues in a timely manner in the Service Desk tool
Troubleshoot and resolve low to medium complexity issues with guidance from supervisor and or other IT staff
Research questions using available information resources
Work in tandem with other IT staff to ensure requests and issues are handled quickly and efficiently
Identify and escalate situations requiring urgent attention
Escalate issues to the appropriate IT staff as needed in a timely manner
Pass along requests to the appropriate IT staff as needed in a timely manner
Create documentation where documentation is absent
Assist with installation, configuration, deployment and ongoing usability of laptop/desktop computers, peripheral equipment and software with guidance from guidance from supervisor and or other staff
Troubleshoot Windows & Mac application software and operating systems in order to diagnose and resolve problems
Utilize remote support software as a tool in resolving technical issues in a timely manner
Assist with IT Inventory as needed
Setup/configure/maintain printers for staff, faculty, and classrooms with guidance from guidance from supervisor and or other staff
Setup/configure employee cell phones as requested with guidance from guidance from supervisor and or other staff
Adhere to all College policies and procedure
Perform other duties as assigned
Qualification
Required
High School Diploma required; associates degree preferred
Experience with Windows and Mac computers
Prior working knowledge of Microsoft products
Technical knowledge of computer and networking hardware
General knowledge of applications, including MS Office products
Strong troubleshooting skills
Good communication skills
Strong Customer service
Ability to work a varied schedule during critical periods, including evenings, Saturdays and Sundays
Ability to lift and move up to a maximum of 50 lbs
Travel between locations is required
Preferred
Basic Canvas knowledge preferred
A+ Certification is preferred
Benefits
Accrual of sick and safe leave (1 hour of sick and safe leave accrued for every 30 hours worked)
Opportunity to open a voluntary retirement account with TIAA or Fidelity
Employee paid short term disability based on eligibility guidelines
Access to the Fitness Center and library
Tuition waiver based on eligibility guidelines
Company
Cecil College
Located in North East, Maryland, Cecil College is a comprehensive, open admission, learner-centered institution providing career, transfer and continuing education coursework and programs.
Founded in 1968
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly McVeigh
Chief Information Officer
Company data provided by crunchbase