RIMOWA · 10 hours ago
Client Advisor, Madison Flagship
New York, United States
Full-time
Onsite
Mid LevelRIMOWA is seeking a highly accomplished and passionate Client Advisor. The role focuses on driving sales through exceptional client service and building lasting client relationships while serving as a brand ambassador.
Consumer GoodsRetailTextiles
Responsibilities
Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige
Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship
Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events
Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment
Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism
Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care
Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape
Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA
Execute all POS transactions with precision and efficiency
Confidently open and close the store register in full compliance with company policies
Participate proactively in inventory management while upholding the highest standards of loss prevention
Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic
Always uphold immaculate store presentation and operational readiness
Qualification
Required
Proven success in a premium or luxury retail environment
Demonstrated expertise in developing, nurturing, and retaining a discerning clientele
Impeccable personal presentation with exceptional communication skills
Strong problem-solving capabilities, a refined attention to detail
A deep appreciation for luxury craftsmanship, travel and elevated lifestyles
Flexible availability, including evenings, weekends, and holidays
Able to regularly lift and handle items up to 20 lbs
Preferred
An established luxury client book is highly desirable
Multilingual in Spanish, French, Portuguese, and/or Mandarin a plus
Company
RIMOWA
Welcome to RIMOWA, the first German Maison of the LVMH Group.
Founded in 1898
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-04Acquired
Recent News
2025-06-26
Google Patent
2025-05-05
Company data provided by crunchbase