SharkNinja · 10 hours ago
Fall 2026: Service Desk Co-op (July to December)
Needham, MA, United States
Full-time
Onsite
New Grad
$17/hr - $44/hrSharkNinja is a global product design and technology company that is seeking a Service Desk Co-op to join their Information Technology team. This role involves providing first-level IT support to employees, troubleshooting technical problems, and assisting with onboarding and offboarding processes.
BeautyConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Provide first-level IT support to SharkNinja employees, helping them resolve hardware, software, and connectivity issues
Troubleshoot and escalate technical problems across devices, operating systems, and collaboration tools (e.g., Zoom, Microsoft Teams)
Set up and configure laptops, monitors, and mobile devices for new hires, interns, and team members across departments
Assist with onboarding and offboarding processes, including account provisioning, hardware collection, and system access
Document common technical issues and resolutions to enhance our internal knowledge base and support training efforts
Track and manage service tickets through a ticketing system, ensuring timely communication and follow-up
Support video conferencing equipment and meeting room technology, both in-office and remotely
Learn from IT experts across multiple disciplines, from cybersecurity to infrastructure and systems administration
Get exposure to real-time IT operations, working in a fast-paced, collaborative environment that powers SharkNinja’s global teams
Play a role in continuous improvement, offering suggestions and feedback to streamline support workflows and enhance user experience
Qualification
Required
Current student in a related bachelor's program or has graduated within the past year
Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
Must have basic knowledge of laptop and peripheral hardware (Tier 1 level IT support), as well as foundational IT concepts (including hardware, operating systems, and basic networking)
Has experience creating technical documentation that end users can follow for self help, either in the workplace or through classroom projects
Demonstrates strong problem-solving skills with a proactive, can-do attitude
Provides clear and empathetic communication, both written and verbal, when supporting users
Shows attention to detail when diagnosing, documenting, and resolving technical issues
Collaborates effectively with IT teammates and cross-functional partners
Able to shift quickly toward new priorities in a fast-paced, tech-driven environment
Takes initiative to learn new systems, tools, and troubleshooting techniques
Feels comfortable managing multiple support tickets and tasks efficiently, ensuring timely follow-up and resolution
Exhibits professionalism, reliability, and a service-oriented mindset in every interaction
Embodies SharkNinja's success drivers: Rarely Satisfied, Progress over Perfection, Details Make the Difference, Winning is a Team Sport, Communicate for Impact
Preferred
Familiarity with ticketing systems (e.g. Jira) or remote support tools is a plus
Experience with Microsoft Office 365, Windows/macOS, and device imaging/setup preferred
Benefits
Medical insurance
Health savings account (HSA) with company contribution
Sick time
Company holidays
Employee product discount
Product testing opportunities
Referral bonuses
Competitive health insurance
Retirement plans
Paid time off
Employee stock purchase options
Wellness programs
SharkNinja product discounts
Company
SharkNinja
SharkNinja is a consumer goods company that offers beauty, home care, kitchen appliances, and outdoor electronic products.
Founded in 1995
1001-5000 employees
H1B Sponsorship
SharkNinja has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (33)
2023 (18)
2022 (22)
2021 (29)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
CDH Investments
2025-08-20Post Ipo Secondary· $638M
2024-03-19Post Ipo Secondary· $272.13M
2023-12-04Post Ipo Secondary· $286.47M
Leadership Team
Mark Barrocas
Chief Executive Officer
Adam Quigley
EVP, Chief Financial Officer
Recent News
2026-01-21
2026-01-07
Company data provided by crunchbase