Children's Hospital Colorado · 17 hours ago
PBX Operator
Aurora, CO
Full-time
Onsite
New Grad, Entry Level
$15.78/hr - $23.67/hrChildren's Hospital Colorado is seeking a PBX Operator to join their Patient Family Experience Team. This role serves as the first point of contact for in-facility emergencies and the general public, balancing excellent customer service with the ability to handle emergencies quickly and decisively.
BiotechnologyChildrenHealth CareHospital
Responsibilities
Works in high stressful situations, maintains composure while exercising good judgment, and makes sound and timely decisions in emergency and non-emergency situations
Obtains complete, accurate and appropriate information from calling party
Monitors multiple streams of information simultaneously and prioritizes response actions
Dispatches pages for emergency purposes, impacting various departments
Enters emergency assistance call information into the computer dispatch system providing location of call; inputs, modifies, confirms, and validates information in accordance with established protocols
Uses telephone system and related equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service
Provides detailed call information to first responders, as needed
Provides prompt and courteous service to all callers. Communicates with patients and families from various socioeconomic, ethnic, and cultural backgrounds
Monitors and processes electronic work queues. Determines the appropriate work queue for electronic documents
Effectively listens to, communicates, and elicits information from upset and emotional individuals
Exercises a high degree of control over confidential information
Coordinates with other departments. Exchanges require explanation and interpretation of matters possibly sensitive in nature
Qualification
Required
High School Diploma or Equivalent
Call Center experience preferred
Works in high stressful situations, maintains composure while exercising good judgment, and makes sound and timely decisions in emergency and non-emergency situations
Obtains complete, accurate and appropriate information from calling party
Monitors multiple streams of information simultaneously and prioritizes response actions
Dispatches pages for emergency purposes, impacting various departments
Enters emergency assistance call information into the computer dispatch system providing location of call; inputs, modifies, confirms, and validates information in accordance with established protocols
Uses telephone system and related equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service
Provides detailed call information to first responders, as needed
Provides prompt and courteous service to all callers. Communicates with patients and families from various socioeconomic, ethnic, and cultural backgrounds
Monitors and processes electronic work queues. Determines the appropriate work queue for electronic documents
Effectively listens to, communicates, and elicits information from upset and emotional individuals
Exercises a high degree of control over confidential information
Coordinates with other departments. Exchanges require explanation and interpretation of matters possibly sensitive in nature
Preferred
Call Center experience preferred
Benefits
Paid time off
Medical/dental/vision insurance
Company provided life and disability insurance
Paid parental leave
403b employer match (retirement savings)
A robust wellness program
Access to professional development tools, including an education benefit to help you advance your career
Annual employee bonus program that rewards eligible team members based on organizational performance
Annual base pay increases to eligible team members based on their performance over the previous year
Company
Children's Hospital Colorado
At Children’s Hospital Colorado, we know that kids aren’t just mini adults.
Founded in 1908
10001+ employees
H1B Sponsorship
Children's Hospital Colorado has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (4)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$0.65MKey Investors
Hyundai Hope On WheelsCOPIC Medical FoundationCOPIC Companies
2024-08-28Grant· $0.35M
2022-09-27Grant· $0.3M
2022-03-11Grant
Leadership Team
Adam Hill
Section Head of Pediatric Palliative Medicine
Recent News
Medical Xpress - latest medical and health news stories
2026-01-15
2026-01-06
2025-12-21
Company data provided by crunchbase