Apply on Employer Site

Sage · 3 days ago

Customer Success Manager

Lawrenceville, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Sage is a leading company focused on providing accounting and business management solutions. The Customer Success Manager will drive adoption, retention, and growth across a portfolio of Sage’s products, collaborating with various teams to ensure customer success initiatives align with the company's growth objectives.

Business Information SystemsEnterprise SoftwareHuman ResourcesInformation TechnologySoftware

Responsibilities

Driving adoption, retention, and growth across a portfolio of Sage’s products

Responsible for revenue, customer outcomes, and performance for assigned portfolio

Collaborating with Sales, Product, and Marketing to define and execute customer success strategies

Creating scalable processes and ensuring customer success initiatives align with Sage’s overall growth objectives

Qualification

Customer success managementAccount managementRevenue ownershipFinancial acumenOperational efficiencyCommunication skills

Required

2+ years of experience in customer success, account management, or related roles in software or SaaS, with a focus on revenue ownership

2+ years of proven success managing large, multi-product customer portfolios

Excellent communication skills, with proven ability to work effectively across executive stakeholders

Strong financial acumen with the ability to manage revenue performance and forecast with accuracy

Ability to drive operational efficiency and build scalable customer success models

Benefits

Comprehensive health, dental and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Library of on-demand career development options and ongoing training offerings

Company

Sage

Glassdoor4.0

At Sage, we knock down barriers with information, insights, and tools to help your business flow.

Founded in 1981

Newcastle Upon Tyne, Newcastle upon Tyne, GBR

10001+ employees

http://www.sage.com

Funding

Current Stage

Late Stage

Leadership Team

Alvaro Ramirez

CEO & President Southern Europe

Steve Hare

Chief Executive Officer

Recent News

Essential Business

Sage selects Portuguese startup Augusta Labs to accelerate AI Centre

2026-01-24

GlobeNewswire

Cloud ERP Market Set to Hit USD 222.33 Billion by 2033, Driven by Accelerating Digital Transformation and Cloud Adoption | Research by SNS Insider

2025-12-18

TradingView

REG - Sage Group PLC (The) - Transaction in Own Shares

2025-12-12

Company data provided by crunchbase