Packaging Corporation of America · 22 hours ago
CUSTOMER SERVICE REP
Grand Rapids Metro
Full-time
Onsite
Entry Level
2+ years expPackaging Corporation of America (PCA) is a Fortune 500 company focused on providing innovative packaging solutions. The Customer Service Representative will deliver superior service to customers by managing inquiries, processing orders, and resolving complaints to ensure customer satisfaction.
Business DevelopmentManufacturingPackaging Services
Responsibilities
Receive, process, and track assigned orders through to scheduling
Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints
Maintain organized customer files
Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed
Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end
Qualification
Required
Education equivalent to high school diploma required
Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships
Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook
Preferred
Associates degree or college business coursework
Previous Experience Using Automated Order Entry System
Previous experience in the manufacturing sector, containerboard and corrugated packaging industry
Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers
Company
Packaging Corporation of America
Packaging Corporation of America (PCA) is the fourth largest producer of containerboard and corrugated packaging products in the United It is a sub-organization of vapepackagingboxes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-28IPO
Leadership Team
Criscella Martinez
Sr. Talent Acquisition Partner
Sheryl Griffin
Executive Assistant to CEO & Corporate HR
Recent News
2025-12-04
2025-11-06
Company data provided by crunchbase