Koopman Lumber · 22 hours ago
Customer Service Specialist (Flex Role)
Uxbridge, MA
Full-time
Onsite
New Grad, Entry LevelKoopman Lumber is seeking a reliable and flexible Customer Service Specialist to support various areas of their store. The role involves assisting customers, providing product guidance, and maintaining store operations, especially during busy weekends.
Building Material
Responsibilities
Greet and assist customers in a friendly, prompt, and professional manner (in person and by phone)
Provide product guidance, answer questions, and support purchasing decisions
Assist with inventory questions, pricing, promotions, and general store inquiries
Help customers load materials, tools, or products into vehicles as needed
Assist with live plant care and sales in the Lawn & Garden and greenhouse areas
Inspect plants for quality and identify signs of disease or pests
Provide basic guidance to customers on plant selection and care
Help unload incoming shipments and stock product, following proper procedures
Assist customers with tool and equipment rentals and service requests
Explain rental terms, features, and safety guidelines clearly and professionally
Process rentals, returns, and reservations accurately
Inspect, clean, and organize returned tools and equipment
Support Power Shop Technicians by communicating customer updates and intake details
Maintain clean, organized, and safe work areas
Communicate effectively with store leadership and team members
Promote teamwork and assist in other departments as needed
Participate in company-sponsored training programs
Qualification
Required
Strong customer service and communication skills
Friendly, dependable, and adaptable in a fast-paced environment
Comfortable learning multiple departments and switching tasks throughout the day
Safety-minded with attention to detail
Ability to stand and walk for extended periods
Frequent bending, lifting, pushing, pulling, and reaching
Ability to lift up to 50 pounds
Ability to work indoors and outdoors, including in varying weather conditions
Saturday availability is required
Preferred
Basic familiarity with plants, tools, or equipment is a plus (training provided)
Retail or customer service experience preferred
Prior experience with plant care, rentals, or tools is helpful but not required
High school diploma or equivalent preferred
Benefits
Health, dental, vision, and 401(k) with company match (for eligible employees)
Paid time off
Employee discounts
On-the-job training
Opportunities to grow
Company
Koopman Lumber
Koopman Lumber servicing contractors & homeowners with Lumber & Building Material, Hardware, Paint, Lawn and Garden, Window, Door, etc
Founded in 1939
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Brookhouse
Owner
Recent News
2025-12-06
Hartford Business Journal
2025-10-24
Company data provided by crunchbase