West Coast Careers · 15 hours ago
Senior Analyst (Operations)
Seattle, WA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $120K/yr
3+ years expWest Coast Careers is seeking a Senior Analyst (Operations) who will play a key role in enabling data-driven decision-making and operational excellence across Customer Success and Managed Services teams. This position involves translating complex data into actionable insights, optimizing the client lifecycle, and improving operational processes in a SaaS-driven environment.
Professional NetworkingProfessional Services
Responsibilities
Build and continuously improve client performance monitoring frameworks
Analyze business data to identify operational gaps, inefficiencies, and growth opportunities
Provide actionable recommendations related to customer segmentation, resource allocation, and process optimization
Design and maintain dashboards and reports to deliver real-time visibility into business performance
Support Customer Success and Managed Services teams in monitoring and managing client health
Analyze lifecycle data to identify high-value customer profiles, expansion opportunities, and churn risk indicators
Enable proactive, data-informed strategies across the client journey
Identify inefficiencies in workflows and design scalable, standardized SOPs
Lead service data governance initiatives to improve data quality, usability, and productivity
Optimize systems and tools used by client-facing teams to improve operational effectiveness
Drive onboarding and adoption of analytics and operational tools (e.g., Churnzero) through training and enablement
Partner with stakeholders across Customer Success, Managed Services, and Commercial teams
Translate analytical findings into clear business narratives that drive decision-making and action
Support global collaboration as needed, including work with international teams
Qualification
Required
Must be located in Washington State
Must be fluent in Mandarin Chinese (spoken and professional working proficiency)
Bachelor's degree or higher
3+ years of experience in Business Analytics, Data Analytics, Business Operations, or Sales Operations
Fluency in Mandarin Chinese required to support collaboration with U.S. and China-based teams
Advanced proficiency in SQL, Excel, and/or Google Sheets
Strong analytical thinking with the ability to convert complex data into actionable insights
Excellent stakeholder management and cross-functional communication skills
Strong business acumen with the ability to influence decisions through data
Highly self-driven, ownership-oriented, and comfortable operating in ambiguity
Preferred
Experience supporting B2B SaaS and/or agency environments strongly preferred
Experience with BI and data visualization tools (e.g., Tableau, Power BI) preferred
Benefits
Competitive benefits package
Unlimited PTO
Collaborative, data-driven, fast-paced environment
Company
West Coast Careers
West Coast Careers is a world-class staffing professional services located in Lynnwood.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Luke Zimmerman
CEO
Recent News
2025-04-12
Company data provided by crunchbase