ServiceNow · 19 hours ago
Sr. Dir., Enterprise Technical Architecture
West Palm Beach, FL
Full-time
Hybrid
Director/Executive
18+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Senior Director, Technical Architecture serves as a senior technical leader within the Enterprise Architecture, Integrations and Services organization, focusing on architectural integrity and driving cloud modernization and optimization across the enterprise.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Define, evolve, and maintain enterprise-wide Reference Architectures, cloud architectures, and design patterns
Drive technology strategy aligned to long‑term business and platform goals, with a strong focus on cloud modernization and optimization
Lead evaluation, validation, and adoption of new and emerging technologies, including AI/LLM-based capabilities
Champion architectural governance to ensure solutions adhere to standards, patterns, cloud guardrails, and best practices
Partner closely with the Enterprise Architecture (EA) organization, ensuring alignment on enterprise-wide architectural direction and strategy
Collaborate with Solution Architects, driving consistency and reuse across solution designs and delivery
Work deeply with the Services Engineering team to ensure architectural integrity across services, accelerators, and delivery tooling
Partner with Integration teams to drive modern, scalable, secure integration patterns and ensure seamless interoperability across platforms
Engage with Engineering, Product, Integrations, and Services leaders to ensure architectural coherence, quality, and strategic alignment
Represent the organization in cross‑functional forums, providing cloud, platform, and AI technical thought leadership
Lead, design, and execute Proofs of Concept, technology spikes, and feasibility assessments in cloud, integration, platform, and AI/LLM domains
Introduce innovative architectural capabilities that enhance scalability, reliability, developer experience, and AI readiness
Oversee architecture for distributed systems, integrations, cloud-native platforms, and enterprise-grade capabilities
Ensure architecture decisions support performance, scalability, resilience, security, and cost efficiency
Guide adoption of modern cloud architectures, microservices, API-driven ecosystems, event-driven patterns, and platform‑scale ServiceNow capabilities
Establish and enforce architectural standards, cloud guardrails, patterns, and best practices across engineering teams
Drive alignment across teams to reduce fragmentation, duplication, and technical debt
Provide architectural oversight on major initiatives to ensure cloud and platform solution integrity
Lead and manage a high-performing team of 8–10 Senior Technical Architects, fostering a culture of excellence, accountability, and innovation
Mentor senior architects, staff architects, and technical leaders
Elevate architectural and cloud engineering maturity across the organization
Influence and inspire engineering and product teams through a principled, data‑driven architectural approach
Qualification
Required
18+ years of progressive experience in enterprise technical architecture with a focus on System Design and Innovation
Hands‑on experience designing distributed systems, cloud-native architectures, integrations, and platform‑scale systems
Deep knowledge of AI/ML/LLM architectures, Agentic AI frameworks, and vector data strategies
Experience in modern integration patterns, and AI platform engineering
Significant experience defining Reference Architectures, reusable cloud patterns, and enterprise-scale guardrails
Minimum 10+ years of cross‑functional leadership influencing engineering, architecture, and product teams
Expertise across cloud platforms (AWS, Azure, GCP), integration patterns, microservices, API-driven ecosystems, data flows, observability, telemetry, and ServiceNow platform architecture
Experience within large‑scale, multi‑tenant enterprise environments
Deep knowledge of ServiceNow platforms, enterprise workflows, and platform engineering
Prior leadership of enterprise cloud transformation or cloud modernization initiatives
Experience with high-throughput data flows, telemetry, and real-time data processing
Demonstrated success in modernization, cloud transformations, or platform rationalization programs
Proven ability to lead through ambiguity and drive enterprise‑wide architectural convergence
Strong communication and executive‑level presentation skills
Bachelor's or Master's degree in Computer Science, Engineering, or related field
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
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