Spring Health · 14 hours ago
Care Navigator - Substance Use Disorder
United States
Full-time
Remote
Mid, Senior Level
$33.33/hr - $42.31/hr
2+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Care Navigator for Substance Use Disorder will support individuals with SUDs by managing client care, providing expert guidance, and coordinating comprehensive support services.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building
Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care
Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases
Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery
Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support
Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment
Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions
Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness
Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care
Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge
Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies
Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness
Qualification
Required
Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care
Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD
Strong listening, written, and verbal communication skills
Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion
Motivated to provide a high-touch, supportive experience for clients
Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks
Capable of managing multiple tasks and switching contexts efficiently
Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth
Preferred
SUD licensure or certifications
Bilingual
Benefits
Health, Dental, Vision benefits start on your first day at Spring Health.
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase