CipherHealth · 1 day ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$72K/yr - $80K/yrCipherHealth is an award-winning software company dedicated to enhancing care coordination and outcomes in healthcare. The Customer Support Specialist will be responsible for addressing customer queries, configuring solutions, and collaborating with various teams to improve customer experience.
AnalyticsHealth CareHospitalSaaS
Responsibilities
Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions
Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines
Prepare comprehensive procedures in an easily-digestible format for team reference
Configure our solutions using the CipherHealth platform for different customer use cases
Collaborate with the Customer Success and Product teams in the development and design of creative solutions
Create both customer-facing and internal collateral supporting our solutions
Qualification
Required
Adept problem-solving skills with the ability to deconstruct advanced concepts
Exceptional attention to detail and unwavering commitment to excellence
Strong understanding of CRM systems (Familiarity with Salesforce Service Cloud is a bonus)
An enthusiastic mindset for delivering outstanding support experience to our customers via email and phone channels
Comfort in coordinating and delivering on numerous technical projects with varied stakeholders
Innovative thinking with the capacity to determine (in technical terms) diverse stakeholders' requirements
Independent working style, capable of making informed decisions with minimal supervision
Stellar teamwork attitude with effective written/verbal communication skills; ability to connect with both technical and non-technical teams, demonstrating strong empathy and evaluating risks
Preferred
Familiarity with SaaS-based technologies
Prior work experience in a user-facing support team
Experience in executing data interfaces and integrations, including SFTP, HL7, SSO, etc
Benefits
Generous company-funding of our health, vision, and dental plans
HSA/FSA plans
Short and Long-Term Disability
Life and Personal Accident Insurance
$40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
Employee Assistance Program (EAP)
Adoption Assistance
401(k) at three months of employment — with a match upon enrollment!
Discretionary PTO + 13 paid holidays
Competitive paid parental leave and flexible return to work policy
Generous Employee Referral Program - earn cash for each employee referral that is hired
Yearly Cipher-versary stipend
Ci-Phives - receive public kudos and gift cards from peers and managers
CARE2 Values
Monthly All Teams Meetings
Employee Resource Groups such as Rainbow Room and BIPOC Group
Internal Webinars and robust onboarding / training programs
Remote-first team: $50 per month reimbursement in your check for WFH expenses
You’ll receive a new Macbook laptop, other hardware, and company swag upon hire
Company
CipherHealth
CipherHealth develops and implements SaaS based care-coordination solutions to improve healthcare.
Founded in 2009
51-200 employees
H1B Sponsorship
CipherHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (4)
2022 (1)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$55.5MKey Investors
Atalaya CapitalCIBC Innovation BankingJMI Equity
2024-06-26Series Unknown
2020-08-06Debt Financing
2018-05-14Corporate Round· $37.5M
Leadership Team
Randy Cheung
Executive Chairman, Co-Founder
Recent News
DelveInsight Business Research LLP
2025-06-12
Company data provided by crunchbase