ForeFlight · 1 week ago
VP, Customer Strategy & Operations
United States
Full-time
Hybrid
Director/Executive
$245K/yr - $290K/yr
10+ years expJeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving various aviation sectors globally. The company is seeking a VP of Customer Strategy & Operations to lead operations for the Customer Organization, driving key initiatives to support transformation strategy, data analytics, and cross-functional collaboration.
Airlines/Aviation
Responsibilities
Partner with the CCO to build the org-wide long range strategic plan, focused on product adoption, revenue retention & growth, and customer value delivery aligned to the company and org strategy
Lead a team of professionals who support the functional teams within the Customer Organization
Provide lift to senior leaders where needed on strategic initiatives
Serve as business lead for Customer Organization in the annual strategic and financial planning process, connecting the various streams of work occurring across all CO functions and partnering with Finance and Revenue Operations
Identify and manage critical planning decisions, cross-functional dependencies, and any gaps that arise through the planning process
Partner with Revenue Operations, Sales, and Product on OKR and initiative tracking and progress through the year to support accountability across the business
Facilitate alignment and collaboration amongst functional leadership teams
Establish and manage a management operating system, including an operational cadence for the CCO and the leadership team, overseeing operational rhythms/routines such as team meetings, offsites, monthly and quarterly reviews
Research, understand, and respond to the needs of Global Customer leaders related to coordination, communication, and reporting to create a cohesive organization (without constraining functional velocity)
Work with key Finance and Revenue Operations partners to track budget and headcount planning
Providing thought partnership and representing CCO in settings where he/she may not be present
Craft critical communications/presentations for the CCO’s team cascades, speaking engagements, and organization-wide communications for internal and external branding, engagement and alignment
Build and maintain team-wide communications rituals and content, i.e., monthly newsletter, town-halls, and more, to foster visibility, alignment, and connection
Develop and publish regular cadence of intra-CO and company-wide blogs and presentations to drive shared understanding of CO strategy
Lead messaging and teams to execute project/initiative plans
Opportunistically run point on cross-functional projects, especially those related to CO organizational & customer health
Run governance on change management planning for transformation initiatives, including establishing a standardized approach to change management across teams
Work in partnership with functional program management teams to execute project/initiative plans
Qualification
Required
Minimum 10+ years experience in strategy, operations or program management in a SaaS business
2-3 years experience in a high growth SaaS organization
Management consulting or equivalent experience is required
Successful track record in building, scaling, mobilizing, and refining strategy and associated programs/initiatives for complex businesses, ideally in a go-to-market function
Excellent communication and stakeholder management skills, capable of building relationships at every organizational level
Experienced with organizational design, organizational behavior, leadership development and/or team development
Meticulous attention to detail and the capacity to juggle multiple projects simultaneously
Proficient in data analysis and adept at using metrics to guide decision-making and continuous improvement
Ability to travel: 25% on average; up to 50% on occasion; primarily domestic, some international
Preferred
MBA preferred
Experience working in management consulting and/or private equity-backed environments
Benefits
Medical, dental, vision insurance with Employer paid health premiums
Open PTO Policy
401(k) with up to 10% company matching and immediate vesting
12 Weeks Paid Maternity Leave
4 Weeks Paid Paternity Leave
Flight Training Rewards
Tuition Stipend
Company
ForeFlight
ForeFlight was founded in 2007 by aviation entrepreneurs who set out to build elegant, high-performing flight planning and flight bag apps for pilots.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Houghton
Co-Founder / Executive Adviser
Tyson W.
Co-Founder
Company data provided by crunchbase