Washington University in St. Louis · 20 hours ago
Patient Billing/Services Representative II (Front Desk) - Orthopedic Surgery
St. Louis County, MO
Full-time
Onsite
Mid Level
$17.34/hr - $25.40/hr
3+ years expWashington University in St. Louis is a prestigious institution seeking a Patient Billing/Services Representative II for their Orthopedic Surgery department. This role involves greeting patients, managing check-in and check-out processes, scheduling appointments, and ensuring accurate insurance verification and referrals in a fast-paced clinical environment.
E-LearningEBooksEducationHigher Education
Responsibilities
Obtains insurance information from patients and counsels alternative ways for financial assistance
Registers all new patients and assists with form completion
Reviews schedule for new patients and makes updates when necessary
Calls patients with appointment time reminders; obtains insurance information and referral forms
Explains billing process to patients; answers incoming inquiries from patients and third-party payers
Explains billing process to other staff; assists with basic account maintenance activities
Assists patients with insurance questions regarding the billing process
Assists staff with sending out reminder cards and other scheduling duties
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification must be obtained within one month of hire date
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
Preferred
Customer Service
Effective Written Communication
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Interpersonal Relationships
Medical Billing and Coding
Medical Insurance Coding
Office Organization
Organizing
Professional Etiquette
Scheduling
Team Collaboration
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University in St. Louis
Washington University’s mission is to discover and disseminate knowledge, and protect the freedom of inquiry through research and teaching.
10001+ employees
H1B Sponsorship
Washington University in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (39)
2022 (17)
2021 (7)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$24.6MKey Investors
National Institute of Allergy and Infectious DiseasesAmerican Academy of Orthopaedic SurgeonsJim McKelvey
2024-09-13Grant
2023-12-01Grant· $0M
2019-01-31Grant
Leadership Team
Jessie Minton
Vice Chancellor for Technology and Chief Information Officer
Keisha Mabry
Entrepreneur in Residence
Recent News
2026-01-16
bloomberglaw.com
2025-10-25
Company data provided by crunchbase